Job Description

Looking for a friendly, team-oriented candidate to join our Management team at our Evergreen Valley Inn location in Stoneham, Maine!

Work Type: Full Time. Salaried. Year-Round.

Work hours: Varying hours including day, night, and overnight shifts.

Must be available to work on the weekends.

Robust benefits package available.

**This opportunity includes the possibility of living onsite at our Evergreen Valley Inn location, with residency subject to lease terms.**

Position Summary

The Innkeeper oversees daily lodging operations and delivers exceptional guest service by ensuring accommodations are clean, comfortable, and welcoming. This role serves as a key guest contact, coordinates with resort staff, resolves guest concerns, and helps create a memorable resort experience.

The Innkeeper follows all company policies and procedures, maintains confidentiality of proprietary information, and protects company assets. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports teams to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards.

Key Duties/Accountabilities

• Welcome guests with a smile.
• Clean front lobby, front desk area, and porch area.
• Print registration cards daily and ensure they are properly completed by all guests.
• Work with offsite company personnel to ensure guests are checked in RHEA.
• Ensure all guests have a credit card on file.
• Show guests to their room and advise of all amenities on property.
• Collect fees for service dogs on property and have waivers signed.
• Take care of miscellaneous facilities repairs.
• Follow through with water quality reporting.
• Ensure coffee area is clean, and supplies are put out when applicable.
• Stock toilet paper in the office area.
• Ensure that you have towels and linens available.
• Wash any dirty dishes used.
• Lock all cleaning products.
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate, and professional language.
• Confirm and write down how many people there are in each unit.
• Update and utilize the check-in and check-out board, noting any dogs in the rooms.
• Lock all doors when not in the office.
• Strip rooms near the front as guests check out. Clean them, if time permits and they are near the front of the Inn.
• Answer emails.
• Scan all incoming bills.
• Hand out facility information to guests.
• Advise on parking situation to all guests.
• Call for trash pickups.
• Fix cameras if they go offline.
• Will need to complete other tasks as needed.

Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**

• High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.
• Vocational School Degree or Business Certification.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric