Job Description

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Hosting Data Analyst/Litigation Support Analyst. The candidate will have experience using E-Discovery tools, Microsoft Office, specifically Microsoft Excel. This position does not require any license or certification in order to be considered

Remote, work from home opportunity.

Responsibilities

• Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams
• Extract, transform and load data to hosted platforms via custom plugins or flat files
• Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests
• Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested
• Creation of databases and establishing permissions for customer use prior to providing credentials to those customers
• Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc.
• Pick up tasks from internal task system, while adhering to internal SLA’s (service-level agreement)
• Attend team meetings and company town-halls

Qualifications

• Bachelor's degree or professional experience (3+ years)
• Strong knowledge/working experience of E-Discovery tools, especially, Relativity
• Knowledge of Microsoft Office; specifically, Microsoft Excel
• Strong attention to detail, while managing multiple tasks
• Critical thinking skills and ability to retain complex work direction
• High technical aptitude or the ability to learn quickly
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market.

• Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays
• Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together
• A surrounding team of mission-driven individuals who genuinely love what they do
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees
• India compensation is based upon the local competitive market

Who We Are

KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges. With 26 strategic locations across 17 countries and over three decades of expertise, we combine advanced technology, AI-driven automation, and deep forensic capabilities to transform digital evidence into actionable intelligence.

KLDiscovery's award-winning solutions support regulatory investigations, cross-border litigation, and cyber incident response-delivering advisory consulting services, driving strategic advantages, reducing costs, and ensuring defensible outcomes. Through its global data management business, KLDiscovery provides world-class data recovery, disaster recovery, ransomware recovery, email extraction and restoration, data destruction, and tape management. Backed by our 24/7 white-glove support, KLDiscovery is the trusted partner for organizations worldwide.

We Provide Equal Employment Opportunity

At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives.

We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.

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