Job Description
Are you ready to make an impact behind the scenes while supporting members and helping drive successful collection efforts? FORUM Credit Union is looking for a detail-oriented and dependable Litigation & Collections Administrative Specialist to support all areas of the Collections department, including early-stage collections, mid-stage collections, and litigation.
The Litigation & Collections Administrative Specialist provides administrative and operational support to the Collections team by processing documentation, maintaining collection records, coordinating attorney referrals, monitoring workflows, and assisting with a variety of department functions to ensure efficiency and accuracy.
Responsibilities
What you'll do:
- Prepare attorney demand letters, judgment referrals, and replevin referrals, including gathering required documentation and completing affidavits of debt.
- Retrieve, organize, and distribute collection and FORUM documents to the appropriate departments while maintaining accurate member records and documentation within collection systems.
- Monitor and process a variety of collection workflows, including deferrals, fee waivers, transfers, phone number removals, field visit requests, line of credit closures, SAP requests, and eSign requests.
- Review large payments for potential fraud concerns and document returned payments on member accounts.
- Post payments, review and offset member accounts, and provide operational support to the Collections team.
- Retrieve Adobe-generated documents and route them to the appropriate departments for processing.
- Manage mail return workflows, updated email address batches, direct drop voicemail software results, and collector promise-to-pay tracking.
- Support departmental goals by assisting with additional administrative and operational tasks as needed.
You may enjoy this job if:
- You take ownership of your responsibilities and are committed to delivering results.
- You have a keen eye for detail and enjoy ensuring work is accurate, complete, and compliant with established procedures.
- You are service-minded and enjoy supporting both internal teams and members with a high level of care and professionalism.
- You thrive in an environment where organization, efficiency, and meeting deadlines are important.
- You take pride in producing high-quality work and continually look for ways to improve processes and outcomes.
Qualifications
What we are looking for:
- High School Diploma, GED, or equivalent.
- One to three years of similar or related experience.
Employee Perks:
- Competitive Pay
- Student Loan Reimbursement
- Tuition Assistance
- Wellness Programs
- Community Involvement and Paid Volunteer Time
- Professional Development/Award Winning Training Program
- 401K with Match
- Comprehensive Benefits Package
- Generous Paid Time Off
Please note: A criminal background screen will be conducted upon hire.
FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
