Job Description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Litigation and Claims Operations Specialist supports the legal department’s dispute resolution and legal operations functions by managing pre-litigation claims, coordinating litigation support activities throughout the duration of the filing, and completing other tasks as needed. This role will report to the Assistant General Counsel.

JOB RESPONSIBILITIES:

• Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for any incoming subpoenas and regulatory inquiries. Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision. Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

JOB REQUIREMENTS:

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department. Experience working with TPAs on pre-litigation claims as well as any mass tort background or experience preferred.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as a member of a team and committed to promoting a positive culture.
• Ability to effectively communicate and draft and review documents.
• Ability to exercise sound judgment and escalate or seek clarification as needed.
• Goal-oriented with the ability to multi-task under pressure in fast-paced work environment
• Problem solving skills. Self-starter mentality who has the ability to work independently with limited oversight.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

BENEFITS:

• Competitive salary + potentially eligible for annual bonus
• 401(k)/ retirement savings
• Comprehensive benefits (medical, dental, vision, life and disability coverage)
• Paid vacation/holidays