Grow your career with a new stage in your Probe journey!
We're on the lookout for Part-Time Customer Service Agents to join our Melbourne team who understand that every interaction can make a real difference in a person’s life.
In this role, you will handle incoming calls covering a wide range of customer queries—from product information and pricing to missing deliveries and broken items upon arrival. Your expertise will be crucial in providing top-notch service and ensuring a smooth, positive customer experience.
You will have previous customer service experience, preferably in a contact center environment, though not mandatory. Your exceptional ability to guide, support, and communicate effectively with diverse groups of people will be a valuable asset in this role. Your excellent communication skills, coupled with an innate talent for active listening and understanding customers' needs, will ensure outstanding service delivery. Your positive and proactive attitude, coupled with a can-do mentality, will drive you to go above and beyond for our customers, making you an integral part of our team.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!
Probe Group is a leader in customer experience (CX) and business process outsourcing (BPO) services. We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. We combine digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations.
At the heart of Probe Group is the commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.
We aim to be the digitally enabled, data driven and people led customer experience brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships. That’s why we build digital environments that foster both customer satisfaction and employee fulfillment. We champion the human element, bringing crucial empathy, understanding and personal connection which are key to exceptional CX.
Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer interactions across 28 markets.
We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.
