Job Description

Vertiv’s Thermal Service organization is currently hiring a Liquid Cooling Services Operations Manager. This position will be responsible for leading Vertiv’s fluid management services, direct to chip service and project support business operations. This person will focus on establishing processes Vertiv’s ongoing service & maintenance of liquid cooling systems to ensure a smooth, repeatable process is established, implemented, and followed. This job requires a technical understanding of mechanical systems and understanding of chemical systems is a plus. This position will help build remediation plans and coordinate with PG-25 fluid manufacturers. In addition, this person will gather technical and fluid remediation requirements to build out pricing and proposals for our end user customers. Good technical and costing skills are essential.

RESPONSIBILITIES

• Work with the Project deployment and Field Services organizations to help drive standard methods and procedures and institute best practices for performing liquid cooling services. Ensure the procedures are documented and enforced.
• Create the service and delivery scope of work in conjunction with the technical and service sales teams. Work with Vertiv’s water treatment suppliers to gather remediation instructions and convert their material price with Vertiv’s direct labor costing to build out a detailed proposal.
• Interface with Vertiv’s field labor team on effectively implementing fluid treatment based on specific instructions from our chemical suppliers.
• Evaluate alternative delivery methods to help ensure success of Vertiv’s liquid cooling services using expertise in other functional areas of the organization, such as Engineering, Offering and Field Execution. Establish and implement processes with a focus on hand-offs between functional areas to drive customer satisfaction.
• Work to build and modify existing Liquid Cooling services to adapt to the quickly changing landscape of direct to chip cooling. Ensure issues are resolved promptly and communicated to stakeholders. This includes both process and technical engineering solutions. Must have ability to communicate effectively, including conducting effective meetings and presentations.
• Support Vertiv’s existing liquid cooling program reporting and customer KPI's. Document remediation efforts clearly and escalate lab tests that are out of the set parameters.
• Proven record of accomplishment executing complex mechanical and electrical projects or services programs.
• Ability to read and understand project mechanical drawings and scope documents. Identify key points to ensure Vertiv Service meets its deliverables. Ability to position our service programs in a way which maintains a good relationship with our customer and provides value.
• Experience working with remote technicians and +dealing with conflict resolution with contractors and customers.
• Respects the need and value for process, training, and governance, but understands when we need to escalate and “bend” a process because the situation dictates it.
• Apply lessons learned to current and future projects.

QUALIFICATIONS

• Bachelor's degree in an Engineering discipline, Business or equivalent field services experience
• 5+ years of service or installation field or management experience, critical infrastructure expertise with thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical systems is a plus. Knowledge of engineering, data center infrastructure and commissioning processes is also helpful.
• A high degree of communication, problem solving and customer service skills are required.
• Special Skills:
  • Excellent communication skills, both written and verbal
  • Ability to estimate mechanical services
  • Excellent customer service skills
  • Detail-oriented
  • Excellent organizational, analytical, and people skills
  • Ability to work and multi-task in a fast-paced environment.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

TRAVEL TIME REQUIRED

• 25 to 30%