Job Description

Position: Lip Lab Lead
Status: Full Time (30+ hours per week)
Reports To: Store Manager

Location:Washington DC Wharf

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then the Color Expert role at Lip Lab is the perfect opportunity for you!

The salary range for this position is$19 - $22 per hour PLUS TIPS based upon store location. Most roles earn an additional$8 -$11 per hour intips.*

Offered salary is dependent upon experience and location.

The Role

As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency. You'll balance a variety of responsibilities, including:

Guest Experience

• Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.

• Managing the appointment booking process, ensuring smooth operations and guest satisfaction.

• Creating a positive and energetic atmosphere that encourages creativity and self-expression.

Team Leadership

• Leading and motivating a team of Color Experts to deliver exceptional service.

• Providing effective onboarding and ongoing training to ensure team members are well-equipped.

• Coaching and developing team members to reach their full potential.

• Monitoring team performance and implementing strategies to improve results.

Operations

• Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.

• Ensuring compliance with company policies, procedures, and safety standards.

• Managing store supplies and inventory to optimize stock levels and minimize waste.

• Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

What We Are Looking For

• 1+ years of experience demonstrating strong leadership abilities and interpersonal skills

• Excellent communication and problem-solving abilities

• 2+ years’ experience in retail, hospitality, or a related field

• Passion for customer service and a positive attitude

• Ability to multitask and prioritize tasks effectively

• Strong organizational and time management skills

• Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word

• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

What We Offer

• Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range.

• Paid time off and holidays

• Fantastic employee discount

• Opportunities for career growth and development

• A fun and supportive work environment

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!