Job Description:

This is a full-time position and work is performed at a customer location. As a Linux Systems Administrator you will p
rovide support for implementation,
troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network
devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2
(Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency
management and internal customers. Provide support for the dispatch system and
hardware problems and remain involved in the resolution process. Configure and manage Linux, Unix, and Windows operating systems and installs/loads operating
system software, troubleshoots, maintains integrity and configures network
components along with implementing operating systems enhancements to improve
reliability and performance.

The Level 2 System Administrator (SA) shall
possess the following capabilities:

• 
  Provide support for implementation, troubleshooting and maintenance of IT
  systems
• 
  Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of
  problems
• 
  Manage the daily activities of configuration and operation of IT systems
• 
  Provide assistance to users in accessing and using IT systems
• 
  Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,
  diagnosis and resolution of problems
• 
  Provide support to IT systems including day-to-day operations, monitoring and
  problem resolution for all of the client/server/storage/network devices, mobile
  devices, etc.
• 
  Provide support for the escalation and communication of status to agency
  management and internal customers
• 
  Optimize system operations and resource utilization, and perform system
  capacity analysis and planning
• 
  Provide in-depth
  experience in trouble-shooting IT systems
• 
  Provide detailed
  analysis and feedback to agency management and internal customers for escalated
  tickets
• 
  Provide support for
  the dispatch system and hardware problems and remains involved in the
  resolution process
• 
  Configure and manage Linux and
  Windows (or other applicable) operating systems and installs/loads operating
  system software, troubleshoot, maintain integrity of and configure network
  components, along with implementing operating systems enhancements to improve
  reliability and performance

Requirements

Individual Capabilities/Experience Required:

• 
  Position requires TS/SCI clearance with MD polygraph.
• 
  Bachelor’s
  degree in a technical discipline from an accredited college or university and ten (10) years’ experience as a SA in programs and contracts of similar scope,
  type and complexity is required. Five (5) years of additional SA experience may
  be substituted for a bachelor’s degree.
• 
  DoD
  8570 compliance with Information Assurance Management (IAM) Level I or higher
  is required (e.g., Security+, CAP, Cloud+)
• 
  System Administration experience with CentOS 7, Rocky 9, and RHEL 9
• 
  Experience upgrading servers, workstations, laptops
• 
  Experience with the Customer Secure the Enterprise (STE) tasks
• 
  Experience with the Customer data transfer process
• 
  Hardware installation experience (servers/workstations)
• 
  Linux experience is required
  

Individual Capabilities/Experience Desired:

• 
  Task Automation
• 
  Ansible experience
• 
  PXE boot
• 
  Building VMs using Proxmox
• 
  Identity Manager (IDM) experience
• 
  Integration of IDM with a CentOS LDAP server
• 
  Red Hat Certified System Administrator
• 
  Experience trouble shooting and configuring Transport Layer Security (TLS)
• 
  Windows 10/11 administration
• 
  Linux networking experience