Job Description

About us…

KWY is a leading Aboriginal Community-Controlled organisation in South Australia, committed to Creating a Space for Change for Aboriginal families and communities.

Since 2011, KWY has worked to break the cycle of domestic violence, promote safety for women and children, and reduce Aboriginal children in the child protection system through a specialised suite of programs focused on empowering families through culturally grounded support and healing.

Supporting over 1,800 families annually and growing, KWY offers a dynamic and values-driven work environment where your contributions make a real impact. Join our inclusive, collaborative team and help drive meaningful change.

About the position... 

Coordinate and manage a caseload of clients:

• Working alongside women over the age of 50 and sole parents / carers experiencing financial hardship to map out tailored pathways forward, to find and engage with services and supports, and to link into peer networks
• Engage with clients to understand their needs without judgement or interpretation, working alongside them to overcome barriers to accessing supports or navigating their goals
• Support clients’ choice and control, supporting them to grow in confidence to support themselves and others in the future
• Maintain appropriate case documentation and confidentiality
• Participate in the prototyping of a peer and/or volunteer role, and once designed work alongside peer and/ volunteers to best meet the needs of the Linker clients
• Build relationships with key agencies and service providers, gaining understanding of effective ways to navigate their services and systems
• Contribute to the network of Linkers to aid in practice development and learning, and ongoing development of the Linker program
• Able to communicate with Linkers from the network effectively to consult on providing culturally safe and responsive practices with clients to further develop their skills and knowledge.
• Work with Linkers and the Wyatt Linker Relationship Manager to scope, develop, test, and evaluate the Linker Program and its elements
• Contribute to information sharing and data collection for evaluation purposes
• Notwithstanding the above, other duties as reasonably directed.

We currently offer full-time vacancy (1.0 FTE each) on fixed-term contracts for a period of 12 months.

Key Responsibilities...

• Provide complex case management responses for individual clients.
• Undertake risk assessments and safety planning.
• Establish, build and maintain strong relationships with the females/males in the program.
• Working within a team under the direction of the Program Coordinator and Senior Manager.
• Development and implementation of quality case plans.
• Be proactive in advocating on behalf of individuals and liaise regularly with other service providers for a collaborative approach in supporting clients.
• Administrative tasks and record keeping.
• Assists in the production of reports regarding program progress and results.
• Promote and implement quality service responses that are underpinned and informed by KWY values and service delivery model.
• Be aware of Aboriginal cultural practices and seek cultural consultation to promote inclusive practice.
• Ensure that all clients’ contact and engagement is appropriately documented and recorded on the data management system.
• Work in collaboration with Department for Child Protection.

About you...

• High level communication skills
• Ability to engage with clients respectfully with a person-centred approach
• Ability to create safe and welcoming spaces for diverse people and communities
• Resilient and able to ask for help
• High level of self-awareness and willingness to be open to other perspectives
• Ability to remain both empathetic and objective
• Ability to build trust and rapport
• Excited by innovation and new program development and the ability to be adaptable
• Alignment with KWY Aboriginal Corporation values

What we offer...

• Competitive salary: $ 100,776. Classification under the SCHADS Award (SCHADS 5.1)
• Salary Packaging: Attractive salary packaging options, including meal entertainment benefits, novated leasing, and more up (package up to $15,900 per FBT year)
• Generous leave benefits: Additional 7 days of gifted leave on top of the 4 weeks annual leave (gifted leave conditions apply)
• Professional development: Growing organisation with great career opportunities and ongoing training and career growth
• Inclusive culture: Join a friendly, values-driven team passionate about supporting the community
• Employee Assistance Program: Support for your wellbeing

Job requirements...

• You must hold a current South Australian Driver's License or a license which permits you to drive in South Australia.
• Successful candidates will be required to clear and maintain current probity checks including National Criminal History Record Check (Police Clearance) and Working with Children Check (applicants need to hold a current WWCC to apply). 

About applying... 

• Please submit your application via Seek, including a cover letter addressing the essential and desirable criteria outlined in the position description.
• Visit our website www.kwy.org.au/vacant-positions to download the full job description.
• Applications close once the position is filled
• Start date: As soon as possible

Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We value lived experience, cultural knowledge, and connection to community.