Job Description

Responsible for supervising the daily work activities of assigned Linen personnel, ensure established linen requirements are met for all customers, and manage the linen inventory by the use of an integrated linen management tracking system.

Position Requirements

• High School diploma required.
• Ability to accomplish work through other people.
• Prefer business or management training.
• Possess good verbal and written communication skills and must have the ability to maintain good customer relationships.
• Must be able to read, write, and speak English.
• At least two years of Linen Department experience in a commercial or health care setting preferred.
• Must be able to operate washer and dryer.
• Requires some office work including use of computer and other office equipment.
• Job will require being in all areas that use linen.
• Daily work environment and home base is the linen storage area.
• Frequent lifting and / or carrying of objects weighing up to 40 lbs. and moving carts of linen that could weigh up to 500 lbs.
• Requires walking, standing, pushing, and pulling.
• Manual dexterity; ability to move the hand easily and skillfully.
• Balancing, stooping, kneeling, crouching, reaching, handling, feeling, talking, hearing, and seeing.
• Hearing and vision are required to be normal or correctable to normal.

Key Results

• Properly uses all safety measures, devices, and systems provided. Corrects or reports any safety hazards identified. Fills out event notification when appropriate to help prevent future accidents.
• Follows all infection prevention policies and practices good hand hygiene.
• Completes all HealthStream education assignments by the due date.
• Displays compassion and respect for patients, visitors, and co-workers.
• Responds promptly to all requests for assistance in a way that demonstrates care, courtesy, and respect.
• Serves as an ambassador for WMC and works to improve the image of WMC as we meet the health care needs of the communities we serve.
• Takes responsibility to guard each patient's privacy and confidentiality. Follows all HIPAA and privacy guidelines.
• Demonstrates good stewardship of WMC's financial resources and does not waste.
• Is committed to open, honest, and timely communication, and delivers any messages with courtesy, clarity, and care.
• Demonstrates a commitment to teamwork.
• Displays professionalism at all times, takes responsibility for their actions, words, and appearance; and follows through on their commitments.
• Demonstrates a commitment to the Mission, Vision, and Values of Williamson Medical Center.
• Assist with employee evaluations: 5 = Evaluation completed, reviewed with Director and employee, and all documents turned in to 5 days before due date; 4 = Evaluation completed, reviewed with Director and employee, and all documents turned in 3 days before due date; 3 = Evaluation completed, reviewed with Director and employee, and all documents turned in on the due date; 2 = Evaluation completed, reviewed with Director and employee, and all documents turned in 1 day after the due date; 1 = Evaluation completed, reviewed with Director and employee, and all documents turned in more than one day after the due date.
• Assist the Director with cost center 8330 budget within guidelines: 5 = Cost center is 3% below budget; 4 = Cost center is 2% below budget; 3 = Cost center is on budget; 2 = Cost center is 2% over budget; 1 = Cost center is more than 3% over budget.
• Responsible for monitoring the condition of all laundry equipment to ensure cleanliness, safety, and proper working condition: 5 = Quarterly Linen room inspection report score 100; 4 = Quarterly Linen room inspection report score 99 to 95; 3 = Quarterly Linen room inspection report score 95 to 90; 2 = Quarterly Linen room inspection report score 90 to 85; 1 = Quarterly Linen room inspection report score 85 to 80.
• Responsible for completing linen distribution reports as required: 5 = All reports completed 3 days before requested date; 4 = All reports completed 2 days before requested date; 3 = All reports completed on requested date; 2 = All reports completed 1 day after requested date; 1 = All reports completed more than 1 day after requested date.
• Maintain customer satisfaction with all linen users in the hospital: 5 = Annual linen survey score 100% or more; 4 = Annual linen survey score 99 to 95%; 3 = Annual linen survey score 95 to 90%; 2 = Annual linen survey score 90 to 85%; 1 = Annual linen survey score 85 to 80%.
• Linen exchange carts / floor orders are properly filled and delivered as required annually as reported by customers: 5 = All carts are filled and delivered with no complaints; 4 = All carts are filled and delivered with 3 or less complaints; 3 = All carts are filled and delivered with 4 or less complaints; 2 = All carts are filled and delivered with 5 complaints; 1 = All carts are filled and delivered with more than 5 complaints.

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• Medical, Dental, Vision
• PTO
• Retirement Matching
• Tuition reimbursement
• Discount programs
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.