Job Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com

The Cirrus Aircraft Ground Support Agent ensures every guest receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. He or she participates in fueling and servicing aircraft, along with accommodating other guests’ needs while adhering to the Cirrus Service Culture Handbook. Secondary duties include assisting Flight Operations with fleet administrative duties, including aircraft tracking, scheduling and maintenance tracking, inventory tracking and supply ordering.

**This position will have a schedule of Friday-Monday, 8:00am to 6:30pm

Duties and Responsibilities/Essential Functions

• Provide the highest level of safety and service possible in a dynamic and challenging work environment.
• Marshall incoming aircraft and provide a warm welcome to guests.
• Assist guests with luggage and record guests’ needs in a professional manner.
• Park and secure aircraft as appropriate after guests’ needs have been met.
• Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Service fluids, oxygen, and tires. Update aircraft databases and provide assistance with flight data subscriptions.
• Operate and maintain fuel trucks, aircraft tugs, and company vehicles.
• Maintain fueling and customer records in CRM software.
• Assist with aircraft delivery preparation.
• Organize and maintain Line and Flight Operations equipment inventory.
• Assist with general cleaning of Cirrus facilities.
• Maintain airfield cleanliness and readiness.
• Perform other duties as requested, directed or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school or equivalent combination of education and experience is required. Excellent customer service and written and verbal communication skills required A good understanding of Microsoft Word, Excel, Access, and Outlook is required. Applicant must be able to work as part of a team, as well as individually. Applicant must possess a valid driver’s license.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent communication skills, both written and verbal
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
• Technical skills: provides accurate, neat, and thorough work; pursues training and professional development; and strives to continuously build knowledge & skills and share expertise with others.
• Continuous Improvement: Generates and uses creative ideas to improve processes and services; adapts to change, works in an organized manner, uses time efficiently; and displays a positive outlook.
• Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary. Punctuality is vital.
• Attendance: Punctual; observes appropriate break and meal periods; acceptable attendance record; properly utilizes time clocks & time off request forms.
• Organizational Support: Supports organizational goals, objectives, & values; adheres to all company policies & procedures; observes safety & security procedures.
• Flexibility/Multi-tasking; must demonstrate the ability to adapt to unexpected/unforeseen changes during daily operations.
• Physical Requirements; This role will require the Ground Support Agent to climb ladders, stairs, as well as enter/exit in/out of aircraft, bend and kneel, stand for long periods, and walk for long periods. Occasional lifting of upwards of 50 pounds is required. The ability to work outside in the elements (cold, heat, rain, snow).

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Cirrus provides a range of exciting benefits, including

• 401(k) Plan Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking With rewards for meeting health goals.
• Generous PTO 100 + hours accrued within the first year.
• Employee Referral Bonus For referring talented candidates.
• Career Development Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts Access to partner and marketplace discounts.
• Community & Engagement Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.