Job Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The Line Service Manager (LSM) is responsible for creating and leading an exceptional line service team. The LSM must lead by example while maintaining the overall operational efficiency for all internal and external customers by using excellent, in-depth knowledge of company procedures. Self-motivation, positivity, and safety consciousness are required of this position. The Line Service Manager will work closely with the Customer Service Manager and FBO General Manager.

Requirements

Responsibilities and Duties

• Manage line service department prioritizing, assigning, and monitoring Line Service Professionals (LSP) work
• Oversee daily ramp operations to ensure safe and efficient aircraft handling, fueling operations, and ground support services
• Review LSP timecards/payroll, manage overtime, and ensure proper scheduling and staffing levels are maintained to support a 24/7 operation
• Lead the hiring process to build and maintain a well-rounded team focused on safety, professionalism, and customer service
• Coordinate and provide employee training to ensure LSP are properly trained with appropriate documentation to evidence such training
• Conduct performance reviews of direct reports, while coaching, motivating, and discipline when appropriate
• Establish a culture that promotes safety through daily observations, shift briefings, routine audits, safety meetings, training, and documented safety procedures creating an environment of increased employee engagement
• Promote customer loyalty and unsurpassed customer experience by regular interactions with customers, using customer feedback to develop and improve capabilities and processes
• Coordinate aircraft parking, storage, movement, and hangar arrangements while anticipating operational needs for arrivals and departures
• Implement, comply, and ensure accountability of Company policies and safety procedures to prevent aircraft damage and ensure safe ramp operations
• Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
• Fuel management – including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed

Competencies

• Strong customer focus with a professional and outgoing demeanor
• Demonstrates excellent verbal, written communication and strong interpersonal skills to handle sensitive and confidential matters
• Strong computer skills including Microsoft office products
• Basic mathematical knowledge
• Strong initiative, execution, and organizational skills
• Demonstrates flexible and efficient time management and ability to work without direct supervision

Reporting Relationship

This position reports directly to the General Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 50 pounds
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Outside work in all types of weather conditions
• Position requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder

Position Type and Expected Hours of Work

This is an exempt position. This position may require working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience and Eligibility Qualifications

• Minimum five (5) years line service experience, including fuel management and supervisory duties
• High School Diploma or equivalent
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes:

• Matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage.

Pay

Based on experience.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.