Job Description

At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses.

LINDBERG is part of Kering Eyewear, which belongs to the global luxury group Kering. Kering Eyewear designs, develops, and distributes eyewear for a complete and well-balanced portfolio of Luxury, Fashion, and Lifestyle brands.

We are currently seeking a Customer Consultant to join our Customer Service team in Aarhus, Denmark.

In this role, you will operate in a dynamic B2B environment, supporting our customer network across European markets for the entire Kering Eyewear brands portfolio. You will collaborate closely with colleagues across different locations, working in synergy with the Italian Customer Service Hub, to deliver a seamless and high-quality customer experience.
As a key point of contact, you will play an important role in strengthening customer relationships, ensuring operational excellence, and contributing proactively to business growth.

How you will contribute

• Manage the end-to-end order flow in line with agreed trade terms
• Handle customer inquiries via phone, email, and digital channels
• Support customers with technical information and order-related queries
• Manage and resolve customer complaints in a professional and efficient fashion
• Proactively monitor and follow up on customer requests and open CRM cases
• Ensure accurate tracking of relevant information across all systems in line with internal procedures
• Provide product knowledge and brand storytelling to customers as needed
• Collaborate with Sales teams and internal stakeholders
• Identify and escalate priority issues as needed
• Take a proactive approach to improve service and identify business opportunities

Who you are

• Fluent in Danish and English (both mandatory)
• Proficiency in at least one additional European language of a strong advantage (e.g. German, Italian, French, Spanish, Portuguese)
• Experience in customer service within a B2B environment is preferred
• Strong written and verbal communication skills
• Customer-oriented with a positive, service-minded attitude
• Structured, adaptable, and able to prioritize tasks effectively in a fast-paced environment
• A team player with a proactive, solution-oriented mindset
• Comfortable working with ERP and CRM systems (e.g., SAP, Dynamics, or similar is a plus)
• Interest in or passion for design, luxury or eyewear of advantage
• Demonstrates AI literacy and the ability to responsibly leverage AI tools to enhance effectiveness and decision-making, while applying critical thinking and sound judgment

Why work with us?

Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group renowned for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.

Job Type

Regular

Start Date

2026-08-01

Schedule

Full time

Organization

Lindberg A/S