Job Description

Harrah's Cherokee Casino Resort Position Description

Position TITLE: Limousine Driver

DIVISION: Hotel

Department:Parking/Valet

Grade/FLSA STATUS: H8 - Non-Exempt

BADGE TYPE/COLOR:Work Permit--Peach

rEPORTS tO: Supervisor, Transportation

SUPERVISES:N/A

Provide transportation to VIP guests and Team Members utilizing property vehicles.Ensure friendly, prompt, and efficient service at all times.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Safely transport passengers adhering to all rules and regulations set forth by the U.S. Department of Transportation and the state of North Carolina

• Comply with Federal Motor Carrier Safety Administration Regulations for passenger carrier operations

• Comply with U.S. Department of Transportation Drug and Alcohol testing programs established for safety-sensitive positions

• Transport guests and Team Members as scheduled or required by business demands

• Greet and welcome all passengers to our property

• Must have consistent, up-to-date knowledge of casino events, services, and promotions

• Maintain cleanliness of assigned vehicle

• Responsive to guest and Team Member requests during transports

• Ensure a pleasant transportation experience for all passengers, providing entertainment and refreshments as necessary

• Ensure personal appearance and image are immaculate at all times

• Demonstrate high levels of Spotlight on Service skills on a consistent basis

• Check e-mail and personal mailbox for updated transportation needs and requests

• Maintain a flexible schedule and be willing to work any shift as required by the business

• Immediately report any mechanical problems or other deterioration of the vehicle

• Assist with routine cleaning and maintenance of Transportation vehicles and equipment

• Drive defensively at all times

• Monitor all vehicle operational systems and indicators to ensure the continued proper operation of equipment

• Check vehicle fluid levels and fuel vehicles as appropriate

• Ensure that guest problems are handled in an effective and courteous manner

• Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and Team Members

• Participate in departmental and property-wide discussions, meetings, and service initiatives

• Assist with on and off-property transportation needs

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required
• A valid NC CDL driver’s license with a passenger endorsement is required with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required
• Six months to one year of previous limousine service experience is preferred
• Must demonstrate the following essential knowledge and skills:

• Knowledge and familiarity with area highways, airports, hotels, and attractions required

• Ability to read and understand highway maps required

• Ability to drive and operate all types of passenger vehicles and light trucks required

• Ability to drive vehicles with manual transmissions required

• Ability to operate vehicles in a variety of extreme traffic and weather situations

• Ability to work independently

• Neat, professional appearance with excellent personal hygiene

• Documented teamwork behaviors and attitudes

• Strong oral and written communication skills

• Strong interpersonal skills

• Ability to handle multiple priorities in a fast-paced environment

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to sit for long periods of time

• Must be able to maneuver to all areas of the casino and surrounding property

• Must be able to respond to visual and aural cues

• Must be able to read, write, and speak English

• Must be able to operate in stressful situations

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25