Job Description

Job Location: Milwaukee Public Museum - Milwaukee, WI 53233
Position Type: Part Time
Salary Range: $15.00 Hourly

The Milwaukee Public Museum is looking for 2 Part-time I Visitor Services Representatives to work for a Limited Term until January 3rd, 2027. This position would be an average of 24hrs/week with shift lengths between 6 to 8 hours. Visitor Services Representatives ensure the highest quality customer service, satisfaction, and safety for Museum visitors. They provide a welcoming atmosphere and positive experience that engages members and visitors and have the ability to handle and balance many responsibilities in a calm and efficient manner. Visitor Services Representatives are strong, energetic team players with a demonstrated ability to work under pressure in a fast-paced environment.
We need friendly, dependable, and energetic people who enjoy working with families, groups, and the general public to guarantee a positive and memorable visitor experience. You will work with large and small diverse groups furnishing information in a customer-oriented setting.
Responsibilities:
- Advise visitors of information concerning parking, restroom facilities, points of interest, and general museum information.
- Assist guests entering and exiting the Puelicher Butterfly Vivarium, ensuring safety and adherence to museum policies and procedures.
- Work after-hours events and assist the Event Coordinator with the facilitation of internal and external events.
- Manage and adhere to established procedures for lost and found items, acceptance of items, and visitors' expectations for museum visits.
- Demonstrate excellent customer service and people skills, as well as a professional appearance and demeanor.

Qualifications:
- High school diploma or GED.
- Must have weekend and evening availability.
- Experience in a customer service setting, particularly with large groups.
- Bilingual in Spanish strongly preferred.
- Ability to use technical tools and systems such as radios and paging systems.
- Must enjoy speaking with large and small groups effectively in a polite and professional manner.
- Requires independent evaluations & decision based upon knowledge and training to problem-solve in varied situations.
- Ability to work well independently and as part of a team.
- Ability to bend, stoop, and kneel as well as stand and walk for 80% of your shift.
Benefits:
- Dental and Vision Insurance
- Paid Time Off Package
- 401(k) Retirement Plan with Employer Match
- Free Museum Membership
- Museum Shop, Food, & Beverage Discounts
- Parking Subsidy/Discounted Bus Pass
The Milwaukee Public Museum (MPM)MPM is a natural and human history museum located in downtown Milwaukee, Wisconsin. The museum is among the oldest in the United States, with a history dating back to the 1850’s. We offer great career opportunities for people with all levels of training, experience, and education. We are a composition of diverse and talented staff working together as a team to offer our visitors the best possible immersive experience in learning and enjoyment.
A career with the Milwaukee Public Museum allows you to connect your skills and abilities in a rewarding position with a non-profit organization doing good work in our community. MPM provides an unlimited opportunity to gain knowledge about our world, as you connect with visitors, donors, innovative staff members, curious students, interns and volunteers in your day-to-day-work. See what MPM has to offer. Apply today using this applicant friendly, online job application!
The Milwaukee Public Museum is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.