Job Description

Lifestyle Manager – Language Specialist

English / Mandarin / Cantonese

Do you speak English, Mandarin and Cantonese fluently?

Are you a confident and naturally organised person?

Are you passionate about helping people and creating exceptional experiences?

If your answer is yes, we would love to hear from you.

About the Role

Ten is looking for a passionate, motivated and resourceful Lifestyle Manager – Language Specialist to join our growing APAC team.

As a Lifestyle Manager, no two days are the same. You will handle a wide variety of interesting and often complex requests, using your knowledge, research skills, creativity and network to find the best possible solutions for our members.

As a Language Specialist, you will primarily support requests across Travel, Retail and Entertainment, including restaurants, events and ticketing. You will use your language skills, local knowledge and customer service expertise to deliver highly personalised solutions within agreed timeframes.

You will also contribute to sharing knowledge and best practices with your team and colleagues across Ten, helping us continuously improve the quality and consistency of our service.

What You’ll Do

• Handle a diverse range of lifestyle, travel, retail and entertainment requests from our members.
• Research and source personalised solutions based on each member's individual needs and preferences.
• Use your knowledge, creativity and network to solve complex or challenging requests.
• Communicate with members and suppliers clearly and professionally in English, Mandarin and Cantonese.
• Build knowledge of destinations, restaurants, events, experiences, retailers and other lifestyle services.
• Work collaboratively with colleagues across the APAC region and wider Ten global network.
• Share useful knowledge, contacts and best practices with your team.
• Manage multiple requests while maintaining a high level of accuracy, responsiveness and service quality.
• Ensure excellent service continuity throughout the later part of the day and into the evening.

Why Join Ten?

• Every day is different – work on a wide variety of exciting and unique requests.
• International environment – collaborate with colleagues and teams across the APAC region and globally.
• Develop your expertise – continuously expand your knowledge across travel, lifestyle, retail and entertainment.
• Make a real impact – help members make the most of their lives through personalised service.
• Career development – an excellent environment to develop into a highly capable Lifestyle Manager, with opportunities to become involved in operational and management responsibilities.
• Global network – learn from experts and colleagues across Ten's international offices.

About Ten

Ten is a global leader in high-quality lifestyle and travel concierge services.

We combine exceptional service with insider knowledge, trusted contacts and global buying power to help our members get the most out of life, wherever they are in the world.

Our teams support members with everything from travel and dining to entertainment, experiences and unique lifestyle requests. What makes Ten different is our ability to go beyond simply answering a request — we look for the best possible solution and create personalised experiences for our members.

We are growing rapidly with a strong international presence across our global network, serving millions of members through corporate programmes and private membership.

Our ambition is to become the world's most trusted service company.

Who We're Looking For

We are looking for someone who is:

• Fluent in English, Mandarin and Cantonese.
• Naturally organised and confident in managing multiple requests.
• Passionate about providing exceptional customer service.
• Resourceful, curious and comfortable researching unfamiliar topics.
• A strong communicator with excellent attention to detail.
• Comfortable working with people from different cultures and backgrounds.
• Able to remain calm and solution-focused when handling complex or challenging requests.
• Interested in travel, lifestyle, restaurants, entertainment and discovering new experiences.
• A genuine team player who enjoys sharing knowledge and supporting colleagues.

If you are passionate about helping people, love finding solutions and enjoy discovering what makes each customer unique, we'd love to hear from you.

Join Ten and help our members get more out of life.

Requirements

We are looking for someone who is passionate about delivering exceptional customer service and enjoys finding creative solutions for our members.

The ideal candidate will have:

• Native-level Mandarin and/or Cantonese, with fluent spoken and written English.
• Exceptional verbal and interpersonal communication skills, with the ability to communicate calmly and professionally with members and suppliers.
• A strong customer-service mindset and genuine passion for helping people.
• Excellent problem-solving skills, with a willingness to go the extra mile to find the right solution.
• The ability to work independently, take initiative and perform effectively with minimal supervision.
• Strong research skills and the ability to quickly find and evaluate relevant information.
• Excellent computer and internet skills.
• The ability to multitask and manage multiple requests simultaneously.
• Strong organisational and administrative skills, with the ability to prioritise workloads and meet deadlines.
• Excellent attention to detail and a strong sense of ownership and follow-through.
• High adaptability and the ability to remain effective in a fast-paced and constantly changing environment.
• Self-motivation, commitment, initiative and drive.
• A collaborative mindset and the ability to work effectively as part of a multicultural team.
• Previous experience in the travel industry is advantageous but not essential.

Working Hours

This is a full-time position (40 hours per week) with a combination of day and evening shifts.

Our operating hours are 7:00 AM to 11:00 PM, and shifts will be scheduled within these hours according to operational requirements.

The role operates Monday to Sunday, including Public Holidays, as part of our 7-day service operation.

Benefits

Our employees enjoy a range of benefits, wherever they are based:

• Treats on Ten – enjoy a special treat on the 10th of every month.
• Additional Annual Leave – receive 3 extra days of annual leave from your third year of service, plus an additional month of leave for every 5 years of service.
• Ten Loyalty Reward – receive a bonus at key service milestones as recognition of your commitment and loyalty to Ten.
• Sabbatical Opportunities – use your additional leave and Loyalty Reward to fund your own adventures and make the most of your sabbatical.
• Working Holiday Opportunities – one of our most popular perks, giving employees the opportunity to work from one of our 20+ global offices without taking annual leave, subject to eligibility and business requirements.

At Ten, we want you to grow your career, explore your interests and make the most of your time with us.