Job Description

Core Responsibilities

• Design and implement entertainment and activities that delight our guests and generate positive feedback at the property.
• Manage and communicate content for social media to Marketing Department.
• Build and maintain relationships with vendors, entertainers, sponsors, community partners, and guests.
• Plan, coordinate, and execute resort events, specialty weekends, and entertainment programs.
• Negotiate, contract, schedule, and oversee bands, performers, specialty acts, and third-party vendors.
• Mange all team members and operations at the Guest Hub
• Manage departmental equipment, inventory, and operational resources including the Sports Complex.
• Schedule facilities for events, working closely with property management to schedule activities.
• Ensure that all events and activity programs are executed smoothly and according to the distributed schedule.
• Work directly with guests and fellow managers to address complaints and rectify issues.
• Work closely with property management to maintain the budget and drive revenue.
• Assist in advertising and promoting scheduled activities/events.
• Update calendar on CampersApp frequently.
• Always Supports and follows Cove Communities policies.
• All other duties as assigned.

Required Qualifications & Skills

• Minimum of 3 years of experience in hospitality management, business management, or directing an activities program
• Recreation degree or Recreation Management Experience preferred.
• Proficient working with Microsoft Office applications and social media
• Excellent organizational skills with a high level of accuracy
• Excellent communication skills and ability to build effective long-term relationships with both guests and employees
• Analytical & creative approach to problem solving
• Detail-oriented
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

Physical Requirements

• Sitting: Frequent
• Standing/Walking: Frequent
• Lifting/Carrying: Frequent up to 50lbs
• Push/Pull: Occasional up to 50lbs
• Bending/Stooping/Kneeling: Frequent
• Reaching/Handling: Frequent
• Climbing/Use of Ladders: Occasional
• Other Physical Requirements: N/A
• Work Environment: Office / Indoor / Outdoor /Property-wide / Exposure to weather, noise

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

• Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
• Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is a well capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.