Job Description

Welcome to Ten Lifestyle Group, where luxury is not just a service but an unforgettable experience! As a Luxury Travel Concierge, you won't just be answering requests; you'll be crafting jaw-dropping adventures for our discerning high-net-worth clients.

Imagine waking up each day ready to turn dreams into reality, from securing the perfect table at an exclusive restaurant to planning a getaway to an exotic destination. You’ll be more than a concierge; you'll be the key to a world of luxury and adventure!

About the Role

In this dynamic role, you will be the maestro of tailored experiences, managing requests via phone, chat, and email with elegance and efficiency. Your mission? To provide seamless and extraordinary service that leaves our members wondering, “How did they pull that off?”

Your Responsibilities:

• Personal Touch: Engage warmly with clients, ensuring every interaction is memorable.
• Master Organizer: Manage requests end-to-end—logging, tracking, and following up with finesse.
• Luxury Access: Work your magic to book exclusive dining, entertainment, and travel experiences.
• Creative Solutions: Bring joy and surprise by planning thoughtful gifts and unforgettable experiences.
• Global Collaborator: Partner with top-tier suppliers around the world to deliver unique and luxurious offerings.
• Transparent Communicator: Clearly explain terms and conditions before confirming bookings.
• Team Player: Actively participate in team meetings and support colleagues globally.
• Continuous Learner: Utilize e-learning tools to enhance your skills in travel and lifestyle trends.
• Supportive Colleague: Assist leadership with team initiatives as needed.

Why Choose Ten Lifestyle Group?

• Make a Mark: Shape extraordinary experiences for clients who appreciate the finer things in life.
• Grow Your Career: Benefit from world-class training and mentorship in luxury services.
• Join Our Community: Thrive in a diverse, inclusive workplace committed to making a positive impact.
• Celebrate Excellence: Participate in exclusive recognition programs for outstanding service.

Who We Are

At Ten Lifestyle Group, we specialize in delivering unparalleled concierge services for high-net-worth individuals seeking the extraordinary. Our mission is to forge lifelong relationships through exceptional service.

As a Certified B Corp, we’re not just about luxury. We are deeply committed to social and environmental responsibility, ensuring our impact is positive in every aspect.

Our Values

At Ten, we put our members first by providing reliable information and personalized service with a smile. You’ll need to demonstrate:

• Leadership and Initiative in your daily tasks
• Critical Thinking and Problem-Solving skills
• A Commitment to Continuous Improvement
• Adaptability in a fast-paced environment
• Professionalism and Respect within the team
• Empathy and Determination to exceed expectations

Requirements

• Proficient in English.
• Experience in customer service with at least 2 years in travel agency, and tourism or similar
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment, including Microsoft office suite.
• Have worked on a travel GDS booking platform before e.g.: Amadeus, Sabre
• Global Experience (Preferred )

Benefits

What We Offer

• Competitive salary + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.

Clear advancement and recognition structures  “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Apply NOW – Ten's Growth Engine Video Growth Engine Video and join the crew turning passion into profession!