Job Description

Welcome to Ten Lifestyle Group!

Do you always know the best places to eat, the newest openings, the most exciting events in town, and exactly where to go for something special? Are you the person friends turn to when they need the perfect weekend away, a hard-to-get reservation, or a thoughtful recommendation for something different?

At Ten, we help our members make more of their time. From finding the right restaurant for a celebration to planning a spontaneous escape, securing sought-after tickets, or recommending experiences they may not have discovered otherwise, we turn everyday requests into memorable moments.

We’re looking for a Lifestyle Manager to join our team in the United Kingdom OR South Africa. This is a fast-paced, service-focused role for someone who is curious, resourceful, digitally confident, and genuinely passionate about travel, dining, entertainment, and lifestyle. You’ll need to be quick on your feet, confident communicating with members, and able to turn requests into highly personalised recommendations and solutions.

Whether helping a member plan a special dinner, a last-minute trip, tickets to a must-see event, or a thoughtful gift, you’ll bring together creativity, efficiency, and excellent judgement to deliver exceptional service.

Your Role

• Make it personal : Get to know what our members like and provide recommendations and solutions that feel genuinely tailored to them.
• Bring great experiences to life : Use your knowledge of restaurants, travel, entertainment, culture, and lifestyle to recommend experiences that feel relevant, thoughtful, and memorable.
• Create memorable moments: Support members with a wide variety of requests, from dining and entertainment to travel, celebrations, gifts, and harder-to-solve lifestyle needs.
• Plan great trips : Help research and arrange travel requests, including flights, hotels, and experiences, to create trips that match what the member is looking for.
• Think creatively : Go beyond the obvious answer. Find interesting options and smart solutions that make members feel understood.
• Work with pace and accuracy : Handle multiple requests at once, research efficiently, and respond promptly without compromising on quality.
• Communicate brilliantly : Write clear, polished, and engaging responses that feel warm, natural, and easy to understand.
• Own the experience : Manage requests from start to finish, keep members updated, and make sure nothing gets missed along the way.
• Build strong connections: Work with Ten’s global network of suppliers, including restaurants, hotels, travel partners, and lifestyle providers, to unlock great experiences for members.

Requirements

• Must have strong written & spoken communication skills in English (minimum C1 level) and Italian (minimum C2 level)
• Min 3+ years’ experience in customer service, concierge, dining,entertainment, travel, hospitality, or a similar fast-paced service environment
• Proven ability to manage complex requests and deliver exceptional, personalised service
• Strong knowledge of travel, dining, entertainment, luxury lifestyle, and key global destinations
• Excellent communication, listening, and problem-solving skills
• Highly organised, service-driven, and able to work under pressure in a high-volume environment
• Confident using Microsoft Office and other digital tools
• Must have the legal right to live and work in UK or SA without visa sponsorship

Guidelines for Hybrid/Home Office option:

• Located in United Kingdom or South Africa
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Competitive Salary: Based on experience, plus a performance-based bonus.
• Hybrid Working: Combine working from home and the office. If you don’t live near one of our offices, we offer fully remote working options too.
• Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you.
• Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.
• Extra Rewards: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten.
• Remote Working Holidays: Opportunities to travel and work.
• Employee Discounts: Access to great travel and entertainment discounts, just like our clients’ members enjoy!
• Career Development: Exceptional development programmes, designed to support and accelerate your growth at every stage
• Be part of our global, dynamic, and inclusive team, with diversity at its core.
• Discover genuine career opportunities within a dynamic, international company.

Join us and experience a workplace where you can truly thrive. Discover Ten Group

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”