Job Description

About Ten Group:

Welcome to Ten, where we redefine lifestyle management with our top-notch concierge services! Established in 1998 in London, Ten has transformed from a small local service to a global leader, dedicated to helping members savor life’s finest experiences. Today, we engage millions worldwide, creating unforgettable moments through personalized recommendations and exceptional service.

Must reside within 50 miles of 875 Sixth Avenue, Suite 900, New York, NY 10001. This role is 100% onsite/in‑office. We're hunting for local NYC legends who live and breathe this city to join our vibrant team!

Are you passionate about and dedicated to making experiences extraordinary? If so, we have an exciting opportunity just for you! As a Concierge at Ten Group, you will curate everything from intimate dinners at exclusive chef’s tables to securing reservations at world-renowned Michelin-star establishments.

Your role is not just about booking tables; it’s about crafting unforgettable experiences.

What You'll Do:

• Manage reservation requests for both domestic and international ensuring each request is handled with precision and flair.
• Engage with members via phone and email, providing personalized suggestions tailored to their tastes, preferences, and dietary requirements.
• Stay informed about current trends and offerings to provide members with the best recommendations.
• Collaborate with suppliers to confirm details and ensure every member's needs are met comprehensively.

Requirements

What We’re Looking For:

• An enthusiast with at least 2 years of experience in luxury dining, hospitality, or concierge Required.
• Strong organizational skills to juggle multiple reservations while delivering outstanding service and maintaining attention to detail.
• A customer-centric approach, with the ability to tailor each dining experience to the unique preferences of high-net-worth individuals.
• Excellent communication skills, both verbal and written, enabling you to build rapport with members and suppliers alike.
• Proficiency in CRM systems, Microsoft Office Suite, and popular reservation platforms such as OpenTable.
• Ability to thrive under pressure and handle urgent requests with poise and professionalism.

Work Environment:

This role is based either in our vibrant New York office, where you’ll be immersed in a dynamic, fast-paced environment dedicated to delivering excellence.

The Perks:

• A chance to work in a passionate team that values your contribution and recognizes your efforts.
• Opportunities for professional growth and development within a leading company in the lifestyle management sector.

If you’re ready to take your expertise in dining to the next level and create memorable experiences for our members, we’d love to hear from you!

Benefits

• Competitive salary + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.

Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.

Apply NOW – Ten's Growth Engine Video Growth Engine Video and join the crew turning passion into profession!