Job Description

Primary responsibilities are centered on strategic planning and marketing of all resident programs within an HOA Community. This involves big picture thinking backed by a focus on the tactical aspect of planning events and activities such as: recreational, social, travel, cultural, educational and entertainment.

Position Responsibilities:

• Partners with the Community Manager to identify, coordinate and market all community events, classes, programs and services.
• Coordinate the development and distribution of the Association newsletter and other lifestyle public relations and marketing publications as assigned.
• Oversee support staff and facilitators to ensure facilities, events, classes and customer service meet the needs of the residents.
• Develop an active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation.
• Work with residents to assist in the establishment of interest groups and chartered clubs.
• Secure all entertainment, food, decorations, and items necessary to carry out events.
• Oversee the operation of the membership desk and/or retail counter as applicable to ensure adequate staffing, policy and procedure implementation and administration, asset control, and required documentation, as well as interviewing and selecting new Member Services team members, performance counseling, and staff development.
• Manage room reservation system for all space in the recreation center, including charter clubs, interest groups, committee meetings, fitness activities, business seminars, private resident functions, lifestyle events and all other Association activities.
• Facilitate and present the New Resident Orientation.
• Attend Board, club and committee meetings.
• Assess overall success of events through focus groups and evaluations.
• Perform other duties as directed.

Knowledge, Skills and Abilities:

• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.
• Effective and dynamic public speaking skills.
• Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
• Computer proficiency with respect to Microsoft Office Suite, database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Ability to lead people and get results through others.
• Ability to interact and work positively and effectively with staff, volunteers and board members at all levels.
• Ability to organize and manage multiple priorities and meet deadlines.
• Ability to multi-task with frequent interruptions, changes and delays while remaining focused.
• Ability to problem solve exercising good judgment and decision making.
• Ability to adapt and adjust to change.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Must be able to lift, carry and manage equipment and supplies up to 50 pounds.
• Must be able to set up and break down events as needed.
• Use a ladder and participate in and train others in the rules of activities.
• Position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Utilizing a computer in an office setting.
• Capable of working extended hours, including evenings, weekends and holidays.