Overall Purpose of the Job
The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. The Lifestyle Concierge will be expected to be resourceful and develop relevant solutions to customers by using propriety and other available resources to fulfill requests.
Specific Responsibilities
• Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport
• Strives to leave the customer with a positive customer experience after every contact
• Providing innovative and resourceful solutions and recommendations to all types of requests
• Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
• Is able to be highly resourceful, solution-oriented show a strong investigative nature
• Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
• Provides services as per contractual scope of services and has the creativity to supplement a “no” with credible alternative solutions.
• Initiates outbound calls in compliance
Required Work Experience
• 2+ years concierge/customer service experience in the travel/tourism, hospitality, retail, hotel/guest services preferred
• Leisure travel experience preferred
o Experienced in leisure travel as well as exposure to Online Booking Tool (GDS and e-travelling or ticketing)
o Understands major hotel chains, car rental, cruises and airlines
o Familiar with travel industry terminology and jargon (‘single’, ‘return’, ‘open jaw’, multi sector)
o Have experience in sourcing of tickets, hotels, itineraries and packages
o Personal travel experience is an added advantage
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
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