Job Description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

I AM AN ALLY • I AM A FRIEND • I AM A GIVER

Lifestyle Concierge – Part-Time

Classification: Non-Exempt (Eligible for Overtime)
Schedule: Full-Time
Pay: $17-50-$19.00

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents through exceptional hospitality, personalized service, and meaningful relationships. We are seeking an energetic, organized, and service-minded Lifestyle Concierge to help residents enjoy life to the fullest by providing personalized services that make everyday living easier and more enjoyable.
This is an ideal opportunity for someone who enjoys helping others, thinking creatively, and building lasting relationships. Every day is different, and every interaction is an opportunity to make a meaningful impact.
Why You'll Love This Role
• Build meaningful relationships with residents every day
• Help residents remain independent while enhancing their quality of life
• Enjoy a dynamic role that combines customer service, organization, and creativity
• Work in a collaborative community that values hospitality and service excellence
What You'll Do
• Meet with residents to learn about their interests and identify personalized concierge services.
• Coordinate and provide fee-based lifestyle services that enrich residents' daily lives.
• Promote concierge services and develop creative ways to increase resident participation and billable hours.
• Assist residents with personal shopping, errands, gift wrapping, organizing apartments, laundry assistance, companionship visits, dog walking, technology assistance, and other personalized services.
• Coordinate requests with housekeeping, maintenance, dining, transportation, and other community departments.
• Welcome residents, families, and guests while providing exceptional customer service at the front desk.
• Answer phones, coordinate resident requests, and ensure timely follow-up.
• Receive and distribute mail and packages.
• Support special events and community activities as needed.
• Maintain accurate records of concierge services and billable hours.
• Serve as an ambassador for Touchmark's values and Gold Standards.
What We're Looking For
• High school diploma or equivalent
• Certified Nursing Assistant (CNA) certification preferred; candidates interested in expanding into future home care services are encouraged to apply.
• Outstanding customer service and relationship-building skills
• Strong organizational and multitasking abilities
• Comfortable promoting services and identifying opportunities to enhance residents' lifestyles
• Experience in hospitality, concierge services, senior living, retail, customer service, or a related field preferred
• Proficiency with Microsoft Outlook and other basic computer applications
• Ability to work independently while collaborating with multiple departments
• Genuine compassion for older adults and a passion for helping others
This is more than a concierge position—it’s an opportunity to enrich lives through personalized service. Every day you'll have the chance to create moments that bring convenience, comfort, connection, and joy to the residents who call Touchmark home.

Benefits:
Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our part-time team members, which includes:
• Paid time off
• Retirement plan
• On-Demand Pay allows you to access your pay as you earn it

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.

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