Job Description

Full Time (3, 12 hour scheduled shifts), Indianapolis, IN

Works in our LifeLine dispatch/call center to help triage patients to the correct level of medical transport care, communicates with ground and flight crews, provides flight/ground following and communications, and assists with a variety of short and long-term projects. Works collaboratively with others to deliver the safest and highest quality patient and family centered care possible during transport.

• May require Certified Flight Communicator certification or equivalent training within 18 months of hire; Must maintain current certification by completing required continuing education courses.
• Requires successful completion of a dispatch orientation program upon hire.
• Requires a minimum of 0-3 years of relevant industry experience; EMT certification preferred.
• Dispatch experience preferred.
• Requires excellent communication skills; in-depth knowledge of communication equipment and technology; and knowledge of transport responsibilities in order to give and receive critical information accurately.
• Remains current and active in the profession and the medical transport industry.
• Completes clinical rotations or operational experiences as assigned and by the completion due date.
• Ability to type a minimum of 20-30 words per minute.
• Ability to work with computer programs such as MS Word, MS Excel, and our CAD system.

Watch the Realistic Job Preview Video: iuhealth.org/lifeline

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.