Job Description

保持我公司的哲学和公司文化服务格言和导向政策，包括（D.E.L.I.G.H.T.）确保客人满意和达到我们的使命。

• To create a safe environment for guests.

创建一个安全的客人环境

• Act as the Professional Rescuer in the event of an emergency.

在一个紧急情况下扮演专业的救助者

• Monitor and maintain the chemical levels in the pool and vitality pools.

要检测并保持泳池、活力池的药剂标准。

• To clean the pool and vitality pools outside of operating hours.

在非营运时间下清洁泳池和活力池。

• Keep work area clean and neat at all times.

保持工作区域一直干净和整齐

• Must follow all Standards and Procedures as taught by legendary trainers

必须要遵循部门培训师培训的标准。

• To ensure that a high standard of service is maintained throughout the Spa.

确保有高标准的服务

• Assist in the operations of all spa departments as required:

帮助水疗部门：

Front Desk前台

Spa Retail Area水疗产品区域

Relaxation Area休息区域

Heat Experience Area 热力设施区域

Locker Room Areas 更衣室区域

Fitness Center/Pool 健身房

Spa Suites 水疗套房

Report dysfunctional equipment to Manager

汇报一些不正常的设施设备给经理

• To maintain inventory of supplies for the operations of the spa

确保运营的销售产品的库存和盘点是正确的

• To attend daily line-ups, weekly and monthly spa meetings.

参加日会，周会，月会。

Will be expected to assist various demonstrations and events.

将协助各种工作和相关的活动。

• To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.

要确保个人卫生和仪容仪表符合酒店标准。

• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Manager.

必须参加培训由部门经理安排的相关的培训课程。

• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

必须知道并懂得如何回答水疗和酒店的有关营运的问题。

• Assist in all areas of the spa as and when necessary.

帮助水疗所有的区域

• To be adaptable and accountable for all actions.

• 能够根据标准去执行相关的工作。

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Manager.

• 履行所有由部门经理安排的职责，并专业地完成。

• Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness center and Treatment suites. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.

• 根据健康安全标准去执行并负责维护清洁整个水疗尤其是更衣室、卫生间、淋浴、休闲区,健身中心和治疗套房。

• Will have attention to detail and be able to arrange spa items in a decorative manner.

• 要以一个良好态度去关注所有的工作细节。

• To assist in the smooth flow of the guests journey throughout the day.

• 在工作时间内协助并顺畅的带客人参观。

• Will be expected to aid therapists in setting up for treatments and clearing away after.

• 有必要去协助理疗师做疗程前房间的布置和疗程后房间的清洁工作。

• Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen.

• 将确保储物柜存放着干净的毛巾在所有时间和移除脏毛巾。

• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.

• 接受培训以确保所有的工作遵循有关健康和安全的标准和法律法规。

• Courtesy to guests and other members of staff at all times.

• 一直礼貌对待客人和同事

• To attend to guests in both the relaxation, waiting areas and fitness center ensuring that they are comfortable as well as offering refreshments.

• 参与客人在休息室提供相应的服务

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.

• 履行所有由水疗经理安排的职责，并专业地完成。

• Will greet each guest with a smile and acknowledge guest even in passing.

• 客人经过要打招呼和微笑

• Will proactively offer assistance to all spa guests when necessary.

• 会主动提供水疗客人的帮助。

• Will pass along pertinent information at the end of shift.

• 在整个工作期间内，可以准确无误的及时传达相关信息。