Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lifeguard, you’re not just ensuring the safety of pool guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience. A Lifeguard will also be required to fulfill regular cleaning duties. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise and ensure safety of swimmers
Ensure guests feel safe in the pool area
Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations - Follow emergency action plan and procedures when required
Understand and abide by Waldorf Astoria Spa & Fitness policy and procedures.
Listens and addresses guests requests and responds with appropriate action and provides accurate information.
Communicates guest complaints to Spa Management.
Maintains safety and sanitation standards.
Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
Attend all mandatory meetings, as directed by Spa Manager.
Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
Assist guests in their needs & safety related to the pool & fitness area
Provide tour of the Spa, pool, and fitness facilities
Maintain cleanliness of general pool & fitness area including emptying used pool towel bins, organizing pool / fitness furniture, collecting towels, and neatly arranging the pool towel storage shelves
Deep cleaning when requested
Instruct and direct guests in correct usage of all facilities and equipment
Confirm guest registration prior to issuing Hotel property
Follow health & safety procedures including sanitization of all areas and equipment
As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience. A Lifeguard will also be required to fulfill regular cleaning duties. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise and ensure safety of swimmers
Ensure guests feel safe in the pool area
Ensure swimmers follow safe swimming practice; enforce and adhere to pool rules and regulations - Follow emergency action plan and procedures when required
Understand and abide by Waldorf Astoria Spa & Fitness policy and procedures.
Listens and addresses guests requests and responds with appropriate action and provides accurate information.
Communicates guest complaints to Spa Management.
Maintains safety and sanitation standards.
Ensure all fixtures and equipment are in excellent working order and report any deficiencies.
Attend all mandatory meetings, as directed by Spa Manager.
Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
Assist guests in their needs & safety related to the pool & fitness area
Provide tour of the Spa, pool, and fitness facilities
Maintain cleanliness of general pool & fitness area including emptying used pool towel bins, organizing pool / fitness furniture, collecting towels, and neatly arranging the pool towel storage shelves
Deep cleaning when requested
Instruct and direct guests in correct usage of all facilities and equipment
Confirm guest registration prior to issuing Hotel property
Follow health & safety procedures including sanitization of all areas and equipment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.