UN/COMMON is a digital commerce agency that helps ambitious ecommerce brands grow through strategy, creativity, technology, and data. We partner with high-growth, mid-market, and enterprise direct-to-consumer (DTC) brands to build exceptional customer experiences that drive measurable business results.
Our team is made up of collaborative problem-solvers who thrive in a fast-paced environment, challenge conventional thinking, and are passionate about helping our clients succeed. We value ownership, accountability, curiosity, and continuous learning while empowering our team members to make meaningful contributions every day.
This role will be hands-on in all things email marketing, developing segmentation & flow logic, analyzing performance metrics, monitoring deliverability, and will be responsible for managing expectations with clients as well as internal teams. This role is a dual role where you are leading strategy and/or leading production on some client accounts depending on your past experience and the current business need.
As the Senior Lifecycle Marketing Specialist, you’ll be acting in a dual role of Strategist and Production Specialist for small to midsize Lifecycle Marketing clients.
5 to 7 years of experience building, executing, and leading lifecycle and retention marketing programs for DTC ecommerce brands.
Expert-level, hands-on experience building and setting up lifecycle marketing programs in Klaviyo, including emails, flows, segments, and campaigns.
Agency experience managing multiple client accounts is required.
Experience developing lifecycle marketing strategies across email, SMS, CRM, customer journeys, segmentation, automation, personalization, and loyalty programs is a plus.
Experience working with Shopify or Shopify Plus ecommerce brands is a plus.
Strong understanding of lifecycle marketing analytics, reporting, A/B testing, experimentation, and optimization.
Proven ability to use marketing performance data to optimize lifecycle campaigns and flows and translate performance into strategic business recommendations.
Excellent client-facing communication, presentation, and relationship management skills, including managing day-to-day client communication for lifecycle marketing work.
Strong organizational and project management skills with the ability to manage multiple priorities.
Bachelor's degree or equivalent professional experience.
Availability to work during EST or CST business hours.
A professional remote work setup that supports camera-on meetings, along with a clean and professional workspace and presentation for client-facing video meetings.
Professional fluency in English is required. All resumes, CVs, application responses, assessments, and interview communications must be submitted in English.
UN/COMMON is the complete agency to complete your brand. We’re unconventional in our thinking and profit-driven in our results. And that’s why we’re fixing the broken agency model by connecting the dots between brands and consumers.
We’re more than an agency – we’re a fully integrated eCommerce and marketing partner that unleashes sustainable, profitable growth.
