Job Description

My name is Jim Hast, and I am the Head of Customer Experience for our team in the Northern Region at Telia Cygate. We are now looking for a Senior Lifecycle Assurance Manager to join our office in Gävle.

As a Lifecycle Assurance Manager, you will turn technology investments into lasting customer value. Are you motivated by bringing structure to complex IT environments and turning insights into clear action? Join Telia Cygate as a Lifecycle Assurance Manager and help customers optimise their hardware, software, licences and service agreements throughout the technology lifecycle.

What you’ll do:

In this role, you will help customers maximise the return on their technology investments, reduce the risk of downtime and optimise licensing and software costs. By connecting accurate asset and contract information with proactive lifecycle planning, you will turn operational insights into practical recommendations that support long-term business goals.

Your responsibilities will include:

• Create visibility and control: Review vendor and partner portals quarterly, reconcile active licences and hardware records, remove outdated entries and identify gaps in service and support coverage.
• Stay ahead of lifecycle risks: Track End-of-Life, End-of-Service and other key milestones, and coordinate renewals to help prevent lapses in licences and support agreements.
• Optimise usage and costs: Analyse software and licence usage, identify unused entitlements and underused functionality, and recommend appropriate licence and support levels.
• Build actionable roadmaps: Develop and maintain rolling 24-month plans for software upgrades, functionality and hardware replacement, aligned with each customer’s IT platform roadmap.
• Support service-level management: Review service and support coverage against business criticality, monitor security patches, bug fixes and software versions, and highlight potential additional costs associated with version changes.
• Turn insights into improvement: Identify opportunities for assessments, best-practice initiatives and use cases that help customers get more value from their technology.
• Contribute to strategic advice: Support planning for cloud and SaaS adoption, automation, observability, AI and infrastructure evolution, taking security, application sovereignty and data sovereignty into account.
• Enable more efficient governance: Assess tools and automation opportunities to improve the monitoring and management of portals, assets and software versions.
• Connect technology with business priorities: Bring lifecycle insights and recommendations to Quarterly Business Reviews, linking customer goals and security requirements to a 24–60-month planning horizon.

What will help you thrive in this role:

You combine analytical thinking with technical understanding and a clear, customer-focused communication style. You enjoy making complex information manageable, explaining risks and opportunities, and turning your findings into prioritised recommendations. Your background may be in IT lifecycle management, software licensing, hardware asset management, service and support agreements, or customer-facing IT advisory work. An interest in governance, automation and long-term technology planning helps you connect operational detail with business value.

Your experience and skills:

• Customer advisory experience: Several years in a customer-facing advisory role, with the ability to understand customer needs, explain technical topics clearly and build trusted relationships.
• IT and infrastructure experience: A background in the IT industry and an understanding of how hardware, software and service and support agreements fit together throughout the technology lifecycle.
• Licensing and software knowledge: An understanding of software licensing, entitlements and product functionality, and how these affect customer usage and costs. Familiarity with Cisco’s product portfolio is an advantage.
• A data-driven approach: Experience using data and insights to create ongoing customer value, with the ability to organize asset, license and contract information, identify risks and opportunities, and translate findings into clear actions.
• Excellent communication skills, with fluency in Swedish (native or near-native) and good English to communicate clearly with customers and colleagues.

Additional requirements

Telia is part of critical infrastructure and parts of our operations are subject to security protection. Depending on the role, vetting activities may be required prior to employment. In some cases, additional eligibility requirements, including specific citizenship requirements, may apply.

Why Telia Cygate?

At Telia Cygate, we’re not only experts in networks, security, and various types of cloud solutions – we’re also a team that believes work should be fun! As part of Telia Company, we have the strength to create real impact on a large scale, contribute to societal value, and help our customers navigate the world of digitalization. And we always do it with warmth, care, and a smile. Here, it’s our ideas and diverse perspectives that make us strong, and together we ensure that the world of technology becomes a place where everyone feels good – and where you belong.

Your development matters to us. We encourage continuous learning and make sure that you and your interests are in focus. We know that people are the heart of our company, which is why we value joy, creativity, and different perspectives in everything we do.

Welcome to grow together with us – where we make technology human and create real impact!

Telia Cygate is proud to be certificated as Great Place to Work!

With us, people are at the center – here you get the chance to grow, be challenged, and thrive together with dedicated colleagues. We are building a culture where security, togetherness, and opportunities go hand in hand. Do you want to be part of the journey? Welcome to a workplace that truly lives up to its name.

What we offer

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. Join us to make technology work for people and turn your expertise into lasting customer value.

Interested? Apply!

We look forward to receiving your application by 2026-11-15. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

Location: Gävle

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner.

Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Jim Hast on 076-1058119 or at jim.hast@cygate.se.

We kindly ask recruitment agencies and external vendors not to contact us regarding this position.

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

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