Job Description

About the role

This is the job description for a Life Policy Administrator within a Client Servicing Team based in Madrid, Spain. The vacancy is offered by the Spanish branch of a regulated life insurance service company, Monument AssuranceServices Luxembourg Sàrl, who are part of the wider Monument Re Group. The Madrid office is a small, veryexperienced team, with the focus being on providing the highest standard of customer care to a portfolio ofinternational life insurance business.

Responsibilities

The Life Policy Administrator is integral to delivering efficient policy administration, where the language of our client base is Spanish or English. The Life Policy Administrator will be a key support mechanism to the branch manager and their peers in the Client Servicing Team.

The Life Policy Administrator will report directly to the Spanish branch manager

Role Requirements

• Delivery of efficient administration across the ‘life cycle’ of life insurance contracts under administration*: receipt and processing of premiums; maintenance of the policy (e.g. change of policy owner, change of beneficiary, fiscal declarations, delivery of valuation statements); and payment of policy benefits (on surrender and death).
• Handling of day-to-day client enquiries* with the objective to provide consistently high standard of service.
• Maintaining positive engagement with the brokers representing the client base.
• Invoicing and banking reconciliations (to ensure premiums and benefits are paid correctly).
• Supports with key regulatory initiatives, namely tax processing, ‘Know Your Client’ requests and individual AML scoring of the portfolios under administration.
• Project specific tasks supporting the administration of the portfolios. Examples include testing of modifications / new developments within Client Servicing.
• Ensures policy administration is compliant with applicable fiscal and legal regulations and applies operational controls to maintain such adherence.

*This applies transversal to the portfolios, specifically those on a Freedom of Services and Freedom of Establishment basis, where the preferred language of the policyholder is Spanish and English.

Location

Spain: Madrid ​

Email:

EMAIL RESUMES TO:
esther.niwemubyeyi@monumentassurance.com; Jose.Pedraza@monumentassurance.es