Job Description

This is a remote position. Quick facts ₱50,000 - ₱55,000 per month 100% work from home Monday to Friday, 6:00 AM - 3:00 PM PHT Full-time, permanent Philippine employment with Offshore 24/7 Multiple positions available The role Join the onshore Life Insurance Administration team of an Australian life insurance business. It is a full-time, permanent, work-from-home role in which you keep applications, policies and client records accurate and compliant as they move through new business, underwriting and policy maintenance. This is a behind-the-scenes administration role for someone with solid administration experience who is comfortable with a busy workload and stays calm under pressure. You will work with the team's systems and your onshore colleagues, not directly with clients. Why this role You will build real depth in life insurance administration across the whole policy lifecycle, from new business through underwriting to policy maintenance. Full training on the team's systems is provided, and Offshore 24/7 backs it with its own training and ongoing professional development. What you'll be doing Support policy administration across the policy lifecycle, including new business, underwriting and maintenance Assist with application processing, documentation checks and follow-ups on outstanding requirements Maintain accurate and compliant client, policy and application records Identify incomplete, incorrect or missing information and escalate exceptions to the right team Manage your assigned work queues and complete tasks within agreed SLAs Monitor task progress and make sure outstanding items are followed through to completion Keep clear, accurate notes of actions taken, outcomes and next steps You will work in the team's CRM and Microsoft 365 (Outlook, Word, Excel and Teams). Other online tools may be added, and full training is provided. This role does not include inbound or outbound calls, cold calling or lead generation, or giving advice or product recommendations. Contact with clients and authorised representatives is handled by the onshore team. Requirements What you'll need At least 2 years of administration experience Strong attention to detail Good written and spoken English, and a well-spoken, personable manner Digitally savvy and quick to learn new systems Able to manage high volumes of work and meet SLAs Experience working for or supporting an Australian business or Australian clients Proactive and adaptable Available Monday to Friday, 6:00 AM - 3:00 PM PHT, working from home Nice to have Administration experience in a high-volume environment Life insurance administration experience Experience using a CRM Benefits What's on offer Offshore 24/7 has been placing skilled Filipino professionals with Australian businesses since 2008, with more than 500 professionals placed. You are employed by us under a local Philippines contract with real job security, backed by a 4.9/5 Glassdoor rating and 5.0 on Google, and supported with ongoing training and coaching. Benefits ₱50,000 - ₱55,000 per month 100% work from home Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business Monday to Friday, 6:00 AM - 3:00 PM PHT Complete WFH equipment provided - company laptop and all equipment required for your role HMO coverage from Day 1 20 days paid leave per year - 15 annual leave + 5 sick leave, accruing from Day 1 13th month pay Government-mandated benefits Annual rate and performance review Comprehensive training and ongoing professional development Regular staff events and team activities If you have at least 2 years of administration experience, have worked for or supported an Australian business, can work Monday to Friday, 6:00 AM - 3:00 PM PHT from home, and take pride in accurate, on-time work, we would like to hear from you.