Job Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

• Manage, train, and motivate all personnel reporting to this position.
• Administration and implementation of staff training in all aspects of the security’s operations i.e. business telephone usage, guest relations, security services, retail sales etc.
• Serve as a link between the hotel and the security industry.
• Performance management discussions as required.
• Conduct developmental discussions/performance reviews with individuals who directly report to Security Director.
• Ensure that weekly/monthly departmental communication meetings are effective.
• Responsible for supervising all aspects of Colleagues, i.e. recognition, progressive corrective action, etc.
• Responsible for the efficient training of all Colleagues in all aspects of job tasks.
• Responsible for all security department’s emergency training.
• Ensure Colleagues adhere to all security standards as stated in the employee handbook.
• Responsible in the recognition, training, appraisals and progressive correction of all recreation team members. This includes interviews when applicable
• Follow and ensure that all Colleagues follow all safety procedures and practices, lead by example.
• Ensure that the security department maintains a positive relationship internally and with all departments in the hotel.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams
• Available for Colleague and Manager inquiries.
• Facility walk-through to have a visual presence within the department for all security staff.
• Ensure individual is well versed in all aspects of the security's operations, i.e. business telephone usage, guest relations, retail sales, security services.
• Ensure the security is receiving the highest ratings from the TrustYou VOG scores as well as LQA / Forbes guest satisfaction and is a priority at all times
• Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.
• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship