Job Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• A hybrid work model is available upon successful completion of training.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Manager, Creditor Life and Disability the Bilingual Life & Disability Claims Examiner based in the Sherwood Park, is a client-facing role responsible for adjudicating creditor claims via telephone and email. The position involves reviewing and assessing claim documentation, liaising with claimants and external parties, making adjudication decisions in accordance with policy and regulatory guidelines, and providing professional client support in English.

Hours of work are 7:00am-4:00pm MT Monday to Thursday and 7:00am-3:00pm MT on Friday if you take 1 hour for lunch, otherwise you are looking at 7:00am 3:30pm MT Monday to Thursday and 7:00am-2:30pm MT on Friday

Essential Responsibilities:

• Claim Development and Adjudication:
  • Gather and analyze all relevant information related to claims, including documentation from claimants, employers, medical practitioners, healthcare agencies, pharmacies, and financial institutions.
  • Liaise with external parties, such as medical professionals and financial institutions, to facilitate claim resolution.
  • Maintain accurate and organized records of all claims and interactions in compliance with company policies and legal requirements.
  • Verify the completeness and accuracy of submitted claims and assess them based on the terms and conditions of the coverage.
  • Make sound adjudication decisions in compliance with company standards and regulatory guidelines.
• Client Communication and Support:
  • Serve as the primary point of contact for claimants, providing guidance on the claims process and required documentation.
  • Deliver exceptional customer service through clear, empathetic, and professional communication in both English and French.
  • Handle inquiries and concerns from clients, ensuring prompt and effective resolution.
• Continuous Improvement:
  • Stay updated on changes to policies, regulations, and industry best practices.
  • Participate in ongoing training and development to enhance technical knowledge and skills.
• Other duties as required.

Qualifications:

• A minimum of 1-2 years experience in any of the following: Insurance / Claim Examination / Medical / Legal is preferred.
• Medical terminology training or experience in the medical field is an asset; candidates without this experience will be required to successfully complete Medical terminology training within a specified time period upon commencement of employment.
• University/Diploma/Certificate preferred or other academic is required.
• Professional experience equivalencies may be considered.
• Intermediate skills with Microsoft Office (Word/Excel) is required.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Successful completion of employment, education, credit, and criminal background checks including employer references before employment is required.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.