Job Description

Life Cycle Marketer

Location: San Jose, CA

Hybrid: In-Office Mon–Thu, Remote Fri

Salary Range :$83,000-$90,000

About the Role

We're looking for a Life Cycle Marketer who brings enthusiasm, initiative, and a "two steps ahead" mindset. In this role, you'll partner with our Vision and Aesthetic divisions to ensure customers get the support, materials, and experience they need to be successful with Lumenis products. If you enjoy variety, take pride in exceptional follow-through, and want to be part of a team that's transforming the customer experience-this is the role for you.

Basic Job Purpose

The Life Cycle Marketer plays a critical, customer-facing role in supporting our Vision and Aesthetic divisions. This position ensures our customers receive timely follow-up, high-quality marketing materials, and a seamless experience after the sale. This is a highly visible role that works closely with Sales, Marketing, and Customer Experience to strengthen relationships, elevate customer satisfaction, and support the momentum of our teams.

We are looking for someone with high energy, strong initiative, and the ability to anticipate upcoming needs before they arise. If you thrive in a fast-paced environment and know how to support a sales team-especially within medical devices-you'll feel right at home.

Key Responsibilities

• Serve as a primary point of contact for post-sales support across both the Vision and Aesthetic divisions.
• Build strong relationships with customers to ensure a positive experience following product purchase.
• Coordinate and deliver marketing materials, including brochures, digital assets, and product support tools.
• Partner closely with Sales to understand pipeline activity and proactively prepare for upcoming customer needs and events.
• Track and manage customer requests to ensure timely follow-up and high-quality responsiveness.
• Support product launches, customer trainings, and regional events by ensuring the right materials and information are in place.
• Collaborate cross-functionally with Marketing, Clinical, and Service teams to ensure consistent messaging and smooth handoffs.
• Identify process improvements that enhance efficiency and elevate the overall customer experience.

Required Qualifications

• Minimum 3 years of experience in post-sales support, customer success, commercial operations, or a similar role-medical device experience strongly preferred.
• Strong understanding of the sales process and the dynamics of supporting sales teams.
• High energy, proactive mindset, and the ability to take initiative with minimal direction.
• Excellent communication skills with a customer-first approach.
• Strong organizational skills; able to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to anticipate needs, think ahead, and take ownership from start to finish.
• Comfort working with CRM systems, digital tools, and standard office applications.

Technical Skills & Additional Requirements

• Adobe Creative Cloud expertise (Photoshop, Illustrator, InDesign)
• Familiarity with Canva or similar digital editing tools
• Video editing skills (preferred)
• Strong project management skills to handle multiple accounts and priorities
• Proficiency in CRM platforms (Salesforce and HubSpot required)
• Experience in social media marketing or private practice marketing (e.g., medspa experience is a strong plus)

Ideal Candidate Traits

• Confident, polished, and comfortable in a highly visible role.
• Thrives in an environment where every day is different and priorities shift quickly.
• Strong relationship-builder who enjoys supporting both internal teams and customers.
• Naturally proactive-spots issues or opportunities before they land on their desk.
• Team player who collaborates well across functions but can also run independently.

Why Join Us?
You'll be part of a dynamic team that values innovation, collaboration, and customer success. We offer competitive compensation, benefits, and opportunities for growth within a global leader in medical technology.

We offer:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company Holidays
• Competitive compensation and growth opportunities

The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.