Job Description

Join our team as a Life Claims Analyst, where you will play a key role in delivering accurate, timely, and thorough claim assessments while providing an exceptional customer experience. In this role, you will analyze claims, determine appropriate next steps, and ensure all decisions align with internal policies, industry standards, and regulatory requirements. The ideal candidate is detail-oriented, customer-focused, and committed to maintaining high levels of accuracy, efficiency, and professionalism in every interaction. Apply today! The next hiring class starts on June 13th!

You will be responsible for adhering to internal policies, regulatory requirements, and industry standards while delivering an exceptional customer experience. The ideal candidate demonstrates strong analytical skills, sound judgment, and the ability to manage multiple priorities efficiently.

Training will be from 8:00am CST - 4:30pm CST for up to 6 weeks. Following training, you will move to the closing shift, which is 9:00am CST - 5:30pm CST.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $22.25, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Evaluates and processes complex Life insurance claims by analyzing medical records, contract language, and supporting documentation to determine accurate and timely payment or denial decisions.
• Provides exceptional customer service through phone, email, and written correspondence by resolving inquiries, explaining claim determinations, and handling escalated issues professionally.
• Ensures compliance with company policies, industry standards, and federal/state regulations while maintaining high levels of accuracy, productivity, and quality.
• Collaborates with internal teams, legal, underwriting, and special investigations to support claim resolution, process improvements, training initiatives, and service delivery enhancements.
• Demonstrates strong decision-making, communication, adaptability, and relationship-building skills while maintaining a customer-first focus and contributing to team success and continuous learning.

WHAT YOU’LL BRING:

• Demonstrates accountability, urgency, and the ability to consistently deliver high-quality results in a fast-paced environment.
• Adapts effectively to changing priorities and diverse work environments while showing a willingness to learn new skills and multitask.
• Works independently and collaboratively within a team setting, maintaining strong interpersonal relationships and a customer-focused approach.
• Possesses excellent time management, organizational, analytical, and decision-making skills with strong attention to detail and the ability to meet deadlines.
• Communicates effectively both verbally and in writing, utilizes computer systems and Microsoft Office proficiently, and handles customer concerns and escalated situations professionally and respectfully.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Insurance product knowledge of Business area.
• Experience with the application of policies, practices and procedures in a business environment.
• Knowledge of medical terminology.
• Presentation skills.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com Please allow at least one week from time of applying if you are checking on the status.

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