Job Description

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Department: LIFE Center
Shift/schedule: Contingent (works as needed)

GENERAL SUMMARY

Works under the supervision of the Wellness Operations Manager. LIFE Center Service Representative’s primary job function is to perform the duties necessary to meet the member’s needs. This includes, enrolling new members and assisting current members with their queries. Greeting members and users of the gym as they come through reception. Checking in members and verifying memberships. Registering prospective members and guiding them to the correct person. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. Representative is also responsible for the cleanliness and appearance of the fitness facility.

QUALIFICATIONS

Education:

• Basic literacy skills plus the ability to perform basic math calculations to accurately handle money required.

Licensure:

• BLS required within 90 days of hire required.

Experience:

• Customer service experience and computer and/or database experience preferred.
• Previous experience in a fitness setting preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provides outstanding customer service by making at least one contact with person entering the facility. Initiates contact at front desk and/or in the fitness area.
2. Performs basic front desk duties including answering phones and processing member check-ins and transactions. Refers corporate, EFT, and PRD questions Supervisor.
3. Balances transaction and cash drawer at end of shift or day.
4. Works with Wellness Operations Manager and other staff members to maintain accurate and up to date files on members.
5. Demonstrates the ability to properly use and instruct members in the use of strength training equipment.
6. Demonstrates the ability to properly use and instruct members in the use of cardiovascular equipment.
7. Maintains safe workout environment by keeping fitness area free of clutter and enforcing facility safety rules for members.
8. Maintains facility appearance daily by performing daily assignments as instructed on facility cleaning logs.
9. Performs opening and closing duties of facility making sure all computers, TV’s equipment, alarms, and lights are on/off and locker rooms are prepared for clients.
10. Keeps locker rooms soap and washcloths stocked, soiled linen carts emptied and floors clear.
11. Verifies insurance benefits and obtains proper authorization and certification to ensure proper enrollment into qualifying insurance programs.
12. Demonstrates ability to troubleshoot member accounts.
13. Maintains responsibility for correct payment information.
14. Completes opening and closing financial reports.
15. Works with the manager and other staff members to maintain accurately and up-to-date files on members in member account system.
16. Demonstrates knowledge of LIFE Center supplements, products, and apparel.
17. Performs supplement, product, and apparel sales.
18. Performs routine registration of new members —ensuring member information is updated including address changes and insurance updates.
19. Collects member payments and maintain a balanced cash drawer.
20. Assists in the coordination of services for members in collaboration with personal trainers and group fitness instructors.
21. Maintains the ability to direct members and community members to outpatient rehab and cardiac rehab.
22. Performs account audits to ensure payment of contract and services received by members.
23. Reviews security cameras during shift to ensure proper member access and use of the facility.
24. Reports any misconduct to management staff.
25. Performs monthly locker audits.

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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.