Job Description

ENTERPRISE SERVICES

Are you ready to make a real impact in a dynamic and collaborative environment? As a Lien Clearance Associate on our team, you'll help clients clear title issues, ensuring smooth and timely resolutions. This role offers growth potential, competitive benefits, and a supportive work-life balance with a flexible Monday-to-Friday schedule. If you thrive in a fast-paced setting, enjoy problem-solving, and are passionate about delivering exceptional customer service, this is the perfect opportunity for you!

This position offers shift options of 11:00 AM – 8:00 PM EST or 12:00 PM – 9:00 PM EST, with the opportunity to transition to a remote work arrangement following an initial training period at our Akron, OH or Pittsburgh, PA office.

What Makes This Opportunity Exciting:

• Make a Difference: Your work will directly contribute to clearing title issues and helping clients achieve their goals.
• Collaborative Environment: You'll work closely with various departments, customers, and external partners, fostering strong relationships and teamwork.
• Opportunities for Growth: This role offers the potential for professional development and advancement within a supportive and forward-thinking company.
• Competitive Compensation: We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for overtime.

Key Responsibilities:

• Analyze & Resolve: Review new files to determine lien clearance needs, order payoff demands, and resolve any title issues that arise.
• Client Communication: Notify customers of lien issues, and work with them and borrowers to resolve concerns quickly and efficiently.
• Collaboration & Coordination: Interact with lenders, to verify information and clear liens, coordinating with internal and external teams to ensure a smooth process.
• Proactive Problem-Solving: Monitor outstanding lien clearance issues, follow up consistently, and escalate problems to a supervisor when necessary.
• Adapt & Support: Assist with other tasks as assigned.

What We’re Looking For:

• Strong Communicator: You’ll interact with clients and internal teams daily, so excellent verbal and written communication skills are essential.
• Customer-Focused: You have a passion for delivering outstanding service and building lasting relationships.
• Detail-Oriented & Organized: Managing multiple projects with precision is second nature to you.
• Tech-Savvy: Proficiency in Microsoft Office Suite and Outlook is required.
• Team Player: You thrive in a collaborative environment, working closely with peers and supervisors to achieve common goals.

Physical/Mental Demands:

• Ability to maintain focus and perform under pressure.
• Willingness to work approved overtime when necessary.
• Frequent and repetitive typing is required.

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer