Job Responsibilities

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  Highly responsive.

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  Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s

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  Provide proactive communication to stakeholders on the status of contracts, quotes and orders

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  Ensure customer compliance of contractual and licensing obligations

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  Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders.

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  Provide timely resolution of purchase order pricing, quoting or contract discrepancies

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  Manage Return Merchandise Authorizations (RMAs) requests

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  Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary

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  Foster an environment of continuous improvement.

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  Actively identify workflow issues that impact our ability to properly support our customers

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  Maintain high customer satisfaction scores (NSAT & CSAT)

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  Remain current with any Microsoft Licensing or process changes, both internally and externally.

Requirements

Requirements

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  Completed post-secondary education preferred

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  Minimum 2 years business experience in IT related industry

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  High level of commitment to exceptional customer service

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  Able to problem solve and take ownership of issues and drive to resolution

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  Works well under pressure and can re-prioritize as needed

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  High level of attention to detail

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  Microsoft Licensing knowledge is an asset

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  Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS

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  Working knowledge of SFDC and SAP would be an asset