Winarch Group

Licensee Supervisor

Winarch Group  •  Sydney, AU (Onsite)  •  3 months ago
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Job Description

The Licensee Supervisor plays a crucial role in the travel and tourism industry by overseeing the operations of licensed travel agents. This temporary position based in Sydney, New South Wales, requires a proactive individual with a strong background in travel services to ensure compliance with industry regulations and to enhance customer satisfaction. The role is vital for maintaining the integrity and efficiency of our travel operations, contributing to the overall success of the business.

Responsibilities:

  • Supervise daily operations of licensed travel agents to ensure compliance with industry standards and regulations.
  • Provide training and support to staff on best practices and operational procedures.
  • Monitor performance metrics and implement strategies for improvement.
  • Assist in resolving customer complaints and ensuring high levels of customer satisfaction.
  • Collaborate with management to develop and implement policies and procedures.
  • Conduct regular audits of travel agent activities to ensure adherence to licensing requirements.
  • Prepare reports on operational performance and compliance for management review.

Qualifications:

  • Minimum of 2 years' experience in the travel and tourism industry, preferably in a supervisory role.
  • Strong understanding of travel regulations and licensing requirements.
  • Excellent communication and interpersonal skills.
  • Proficient in using travel management software and tools.
  • Ability to work flexible hours in a casual work environment.
  • Strong problem-solving skills and attention to detail.
Winarch Group

About Winarch Group

Winarch Group

• Winarch Property

• Winarch Music

• Winarch Live

• Winarch Experience

• Winarch Sport

Built for the Human Experience

We are open air venue specialists - championing Australian-led Cultural Infrastructure.

At Winarch Group we push boundaries to redefine the connection between built environments and communities. With the end user as our focus, the human experience is at the core of everything we do.

We are an integrated developer, manager and operator of traditional real estate and tourism infrastructure. By bringing together the best minds in real assets, event design, production, and operations, Winarch Group is a deliverer of integrated precincts and multi-platform projects. With cross-industry capabilities, we achieve what traditional property and venue organisations cannot.

Industry
Arts & Entertainment
Company Size
11-50 employees
Headquarters
Newcastle, Australia , AU
Year Founded
Unknown
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