Job Description

The Licensed Vocational Nurse (LVN)/Psychiatric Tech (LPT) will be responsible for following guidelines and implementation, management, supervision, and evaluation of all medical aspects of the company’s programs in accordance with the standards and procedures set out by the organization. Reports directly to BHU Nurse Manager and works collaboratively with the interdisciplinary team, he/she will work within the guidelines, policies and mission of the company and will be accountable and responsible for specific projects as assigned. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Assist in the care and management of psychiatric patients in a specified setting.
• Administers treatments as prescribed by Medical Director. Conducts and/or leads daily rounds, facilitates vitals and medication administration.
• Assist patients in activities of daily living.
• Observes, records, and reports stability of changes in the patient’ condition.
• Interacts with patients on a 1:1 basis in a therapeutic manner.
• Utilizes individual usage care plans according to patient care standards.
• Assists in the admission process including data collection and orientation to the unit and program.
• Monitor safely of the therapeutic milieu and assists in the management of an assaultive patient.
• Documents pertinent patient interactions, patient data collected and patient responses to therapeutic interventions.
• Under the supervision of the Charge Nurse / Medical Director provides nursing care in accordance with the legal scope of practice and within established standards of care, policies, and procedures.
• Completes tasks in an orderly and timely fashion.
• Utilizes resources (supplies, equipment, etc.) in a safe, cost effective and therapeutic manner.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of clinical information in a manner that is understood by all involved in the delivery of patient care.
• Able to listen, understand, problem-solve, and carry-out duties to ensure optimal patient care outcomes.
• Able to use IT systems in an accurate and proficient manner.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Exhibits behavior that is courteous, compassionate, polite, friendly, and respectful towards patients, visitors, physicians, and co-workers and extends self to make patients, visitors, clinical staff, and peers feel welcome and respected.
• Demonstrates a positive attitude and harmonious relationship with health care team to provide good customer service.
• Is dependable and reports to work as scheduled.
• Remains flexible in work schedule to provide the most effective and efficient support for the patient.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• A minimum of one (1) year experience as an LVN or LPT caring for mental health patients in an acute inpatient setting, preferred.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.