Job Description

Be the Voice Patients Remember. Keep Care Moving. Support Every Patient Journey.

We're looking for a compassionate Licensed Vocational Nurse (LVN) to join our Tyler team on a full-time basis. As our Clinical Communications & Follow-Up LVN, you'll serve as the connection between our patients and clinical team through post-discharge follow-up, patient education, communication, and occasional clinical support within our Emergency Department.

This unique role combines nursing knowledge with exceptional communication, customer service, and patient advocacy.

Some days you'll spend most of your shift helping patients over the phone.

Other days you'll jump in to assist the clinical team during busy periods.

No two days look exactly the same.

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

At Hospitality Health ER, we believe exceptional healthcare extends beyond clinical treatment. Every interaction matters, and every member of our team plays a role in creating a calm, welcoming environment where patients feel genuinely cared for.

If you're looking for an opportunity to make a meaningful impact in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do as the Licensed Vocational Nurse (LVN)

As a Licensed Vocational Nurse at HHER, you will:

• Deliver the exceptional patient experience that defines Hospitality Health ER
• Make post-discharge follow-up calls to patients
• Answer incoming clinical calls and patient questions
• Provide education within the scope of your LVN license
• Help resolve concerns with professionalism and compassion
• Escalate clinical concerns to providers when appropriate
• Support physicians and nurses during high-volume periods
• Assist with triage, discharge, medication administration, and other patient care activities as needed
• Document patient interactions accurately

What We're Looking For in the Licensed Vocational Nurse (LVN)

We're looking for someone who:

• Enjoys building meaningful relationships with patients
• Communicates with confidence, compassion, and professionalism
• Remains calm and composed during difficult conversations
• Thinks critically while managing multiple priorities in a fast-paced environment
• Takes initiative and anticipates the needs of patients and the clinical team
• Thrives in a collaborative healthcare environment and is always willing to help wherever needed

Qualifications for the Licensed Vocational Nurse (LVN)

• Current Texas LVN license required
• Strong clinical assessment and communication skills
• Previous experience in emergency, urgent care, family practice, acute care, or other fast-paced clinical settings preferred
• Comfortable communicating with patients and families by phone
• Ability to multitask in a fast-paced healthcare environment

Why Hospitality Health ER?

Unlike traditional bedside nursing, this position allows you to build meaningful relationships with patients through education, follow-up, and support while remaining actively involved with our Emergency Department team. This is the perfect opportunity for an LVN who enjoys patient interaction but is looking for a role that blends clinical care, communication, and hospitality.

You'll combine clinical knowledge with hospitality, communication, and problem-solving to make a lasting impact on every patient's experience.

If you enjoy variety, autonomy, and helping people during some of their most stressful moments, you'll find purpose in the work you do every day.

Because here, hospitality is healthcare.

Compensation & Benefits for the Licensed Vocational Nurse (LVN)

We believe exceptional people deserve exceptional support. Hospitality Health ER is committed to creating an environment where employees feel valued, supported, and empowered both professionally and personally.

Our benefits and culture are designed to reflect the same level of care and hospitality we strive to provide our patients every day.

What We Offer

• Comprehensive medical coverage with 100% of employee premiums paid by the company
• $0 deductible healthcare plan with access to $0 out-of-pocket costs for eligible care and prescriptions through our benefit structure
• 401(k) with company match
• Annual bonus opportunities
• A supportive, team-oriented culture that values creativity, initiative, and genuine human connection
• Employee celebrations, themed events, and a hospitality-driven environment that prioritizes both patient and employee experience
• Leadership that encourages growth, autonomy, and thoughtful decision-making
• The opportunity to help shape and elevate one of the most unique patient experience cultures in emergency healthcare

At HHER, we believe culture matters. We work hard, support one another, celebrate wins together, and strive to create an environment where people genuinely enjoy coming to work.

statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.