Clinical Skills

• Participates in patient care under supervision and in collaboration with members of the healthcare team

• Measures and records vital signs according to departmental policy and patient age

• Identifies abnormal vital signs based on age and developmental level and reports findings to the appropriate medical provider

• Supports clinic flow, including:

  • Assisting with patient arrival to the clinic

  • Assisting in and performing patient procedures

  • Scheduling new and follow-up appointments

  • Facilitating a smooth patient exit from the clinic

• Prepares patients for examinations, treatments, and procedures

• Observes patients for signs and symptoms of abuse or neglect and reports concerns in accordance with policy

• Recognizes emergencies and responds appropriately per organizational policy and procedure

• Performs non-complex clinical procedures according to clinic policy and documented competency (e.g., simple dressing changes)

• Provides for patient comfort with consideration of age-specific and special needs

• Prepares, tests, cleans, and disinfects clinic equipment prior to and after patient use according to hospital policy

• Administers prescribed medications and/or vaccinations via ordered routes in accordance with department policy

• Collects, prepares, secures, and transports specimens for point-of-care testing or laboratory analysis

• Performs point-of-care testing in compliance with Laboratory Point of Care Testing Manual guidelines

• Maintains medication inventory and ensures:

  • Proper storage per policy

  • Safe use of multi-dose vials and containers

  • Appropriate disposal of expired medications

  • Accurate refrigerator and freezer temperature monitoring logs for medications and vaccines

Documentation

• Documents clinical tasks, procedures, and testing accurately in the patient medical record per departmental guidelines

• Completes required paperwork, including documentation for waived testing quality control procedures

• Maintains patient privacy by ensuring computer screens and electronic records are secure when clinical staff are not present

• Navigates the Electronic Medical Record (EMR) to:

  • Obtain laboratory and radiology results

  • Access medical records

  • Update patient demographic information

  • Schedule follow-up appointments

• Prepares safety reports when warranted or as directed by the clinic manager or designee

Professionalism and Support

• Communicates with and keeps the clinic manager informed of clinic activities, requirements, and identified problems

• Maintains strict patient confidentiality at all times

Safety and Infection Control Standards

• Assists with compliance related to safety, environmental, infection control, quality improvement, and regulatory standards

• Implements standard and transmission-based precautions according to policy

• Ensures patient safety throughout clinic visits

• Maintains a clean and safe clinic work environment

• Reports safety hazards or policy violations in the patient care or clinic environment to the clinic manager or designee

• Participates in quality improvement initiatives, including:

  • Quality Assurance Performance Improvement (QAPI) projects

  • Environment of Care (EOC) rounds

Clerical Support

• Participates in clinic preparation by gathering clinical documentation for review by the medical provider or licensed practitioner

• Uses office and clinical technology, including computers, printers, scanners, and fax machines

• Scans outside correspondence into the appropriate section of the electronic medical record

• Obtains medical records from outside facilities as requested by the medical provider

• Answers incoming telephone calls and routes them promptly to the appropriate individual