Job Description

Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

LPN/Scheduler
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview
The Scheduler utilizes education, expertise, and knowledge of clinical aspects of the scheduling area to troubleshoot scheduling problems and continuously works with customers including physicians, other staff members, patients, and family members to achieve positive outcomes. This position requires focused critical thinking skills and problem-solving initiative of a high professional level to achieve positive outcomes in the clinical scheduling environment. The employee must always exhibit exemplary core customer skills and values that are representative of Tidelands Health.

What you will do

• Daily clinical review of 80 plus patient preop charts including H&P’s, procedure orders, medications
• Complete pre-op screening calls for all Tidelands Health Facilities (up to 80+ calls a day).
• Provide and review accurate procedure and prep instructions to patients via telephone.
• Update patient’s medications in EHR
• Verify and maintain the procedure lineup in EHR for all procedures performed and keep it up to date in real time.
• Frequently check for new orders, H&P’s, and consents forms from Physicians.
• Scan orders and other case related documents for registration into EHR
• Collaborate with all team members of the Health Practice including the office staff, Anesthesia and Physicians with other outside practices.
• Relay messages via emails, Telephone Encounters, etc. between medical professionals, management, and other team members.
• Optimize provider’s procedure schedule to prevent delays, fill in cancellations, and update procedure start times.

Education Qualifications

• High School Diploma or GED with the complete of a one-year practical nursing program and pass the National Council Licensure Examination for LPNs (NCLEX-PN) Required

Experience Qualifications

• A minimum of 3 years previous experience in an acute care surgical service/OR setting Preferred
• Hospital Operations and Physician Practice Operations Preferred
• Patient Clinical Scheduling experience and/or Call Center experience Preferred

Skills and Abilities

• Exemplary customer service skills to work with patients, families, physicians, and other health care providers required.
• EPIC experience preferred.
• Strong PC skills preferred.
• Proficient level with Microsoft Office software in Outlook, Word, Excel, and Explorer required.
• Time management skills/ ability to multi-task essential.
• Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers, and ancillary personnel.
• Exemplary telephone etiquette skills required.
• Ability to effectively accomplish tasks while having numerous interruptions.

Licenses and Certifications

• Licensed Practical Nurse - South Carolina Department of Labor, Licensing and Regulation Required
• Basic Life Support Certified - American Heart Association within 30 Days Required

Physical Demand
Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.