Job Description

The LPN Clinic is responsible for providing patient care following established standards and practices. Assists physician, nurse, and staff with the daily coordination of patient care and patient access. Coordinates patient flow, schedules appointments, procedures, tests and referrals. May serve as a preceptor for clinical staff. Relies on guidelines to accomplish tasks. Relies on some experience and judgment to complete job. Works under general supervision. May lead and direct the work of others within scope of practice.

#CB

1.
TECHNICAL TASKS
Completes requests for office visits, outside patient testing and routine information in an accurate & timely fashion
Demonstrates competency and accuracy in all work tasks
Courteously answers telephone, properly routing calls & taking complete & accurate messages as required
Helps to assess the medical and nursing care rendered by self and others within the practice, identifying any need for improvement and communicates this information to superiors
Accurately assists in the assessment of the health status of patients coming to or telephoning the practice for assistance and/or information
Assists in billing process, providing information relative to office visits to appropriate personnel within the office
Is well versed with operation of routine office practice equipment and consistently operates them in a safe fashion, including safe disposal of waste and proper handling of used linens
Consistently provides nursing care according to physician's orders and in conformance to established standards of care and administrative policies & procedures
Takes responsibility for improving technical skills, critical thinking and interpersonal relationship skills, as needed
Maintains the neat appearance of cleanliness of exam rooms, and ensure that all necessary equipment, instruments, supplies, gowns and linens are present and ready for use
Accurately prepares medications, including injectables, for administration to patients, as directed by Office Physician
Fills in and assists other office staff members during their absence or work overloads

2.
CRITICAL THINKING
Responsible for accurate & timely completion of all nursing duties scheduled during the shift without interference to the quality of work
Uses interpersonal or communication skills with individuals to achieve desired or acceptable patient outcomes/responses and/or a perception of satisfaction; maintains forthright and honest behavior at all times
Uses appropriate internal and external resources to resolve, meet or exceed patient and family health care needs
Assures delivery of quality patient care rendered by: A) identification of problems B) assisting in the assessment of patient health status
Effectively plans the use of time at work, setting priorities, assisting others as necessary, and is creative in the use of extra time
Inspires confidence from patients, visitors and families by performing and communicating in a courteous and professional manner at all times
Demonstrates a knowledge of corporate policies regarding fire and safety, handling hazardous materials (if applicable) and infection control
Clearly explains to the patient, and, if necessary, their family members, the therapy, tests and/or treatments planned for them
Consistently demonstrates the ability to assess a situation, consider the alternatives and properly choose an appropriate course of action, thus exhibiting good problem-solving skills

3.
INTERPERSONAL RELATIONS
Is willing to accept the mission and values of OLOAH and to diligently integrate those values when dealing with patients, family, visitors, physicians, supervisors and fellow office personnel; promotes the organizations goals and mission by the following: - participating in assigned committees - implementing planned changes in projects & activities - reporting to Physician or Office Manager any suggestion for positive changes within the office which might improve the quality and/or quantity of work performed
Reports to Office Manager any suggestion for positive changes within the office which might improve the quality and/or quantity of work performed
Assists in maintaining the office confines as a comfortable, orderly, safe, clean and private patient care environment
Participates in orientation of new personnel to the office, as required
Establishes and maintains good rapport and spirit/level of cooperation with other office staff members; initiates actions to improve and/or resolve conflicts in the office: with co-workers, patients, and/or families and other hospital departments
Greets patients, family members and visitors to the office in a friendly, courteous manner and professional manner, responding with empathy and positive feedback
Ensures that all patient information and hospital business is secured by not gossiping and Adheres to HIPPA Guidelines

4.
Other Duties as Assigned or Asked
Adheres to organizational and departmental policies regarding tardiness, breaks, time clocks, use of PTO/EIT
Responsible for keeping the office up to date on The Joint Commission Standards and Regulations
Completes work on time without having to request overtime
Assumes Personal Responsibility for education and professional development
Is willing to take on other responsibilities when needed recognizing that customer satisfaction is everyone's job

Education: Graduate of Accredited LPN program

Our Lady of the Angels Hospital is part of FMOL Health The health system was organized in 1984 to unite three existing hospitals in Louisiana which were already part of the Franciscan Missionaries of Our Lady's mission of extending the healthcare of Jesus Christ to those most in need. Headquartered in Baton Rouge, Louisiana, the health system serves patients across the State of Louisiana through a network of hospitals, clinics, physicians, elderly housing and integrated information systems and currently employs over 10,000 individuals.