Job Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

· Salary: $68,000 - $70,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees.

· 11 days of PTO and 10 paid holidays annually.

· Option to participate in the 401K plan with employer match.

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

Provides individual and group counseling services to clients within residential, offsite programs, and the surrounding community served by the Counseling & Resiliency Center. Collaborates with other departments to provide expert consultation on client mental health and recovery needs, ensuring a holistic approach to care. Develops and implements programming that fosters healing from trauma, incorporating protective and resiliency-focused elements, with an emphasis on the Sanctuary Model of Trauma-Informed Care. Provides supervision and guidance to both master’s-level interns and registered mental health interns, supporting their professional growth and clinical development.

Essential Responsibilities:

1. Provide trauma-informed counseling services (individual, couple, and family) to community clients, as well as clients in Metropolitan Ministries’ residential and non-residential programs seeking mental health support.
2. Maintain a caseload that aligns with departmental needs, adjusting caseload size as required to accommodate supervision of interns.
3. Collaborate with cross-functional teams—including other departments, counselors, and interns—to support clients in meeting their self-sufficiency goals, particularly during crisis situations. Make recommendations and coordinate referrals as appropriate.
4. Design and facilitate group programs (psychoeducational and support) that promote client engagement and foster positive self-development.
5. Assist in recruiting high-quality interns from master’s-level mental health counseling, social work, and marriage and family therapy programs.
6. Coordinate and support marketing efforts for the Internship Development Program and Counseling & Resiliency Center.
7. Provide training to interns on counseling processes, procedures, and best practices.
8. Conduct clinical reviews of counseling intakes, chart audits, and case conceptualizations to ensure service appropriateness and compliance with departmental standards.
9. Supervise interns' clinical work, ensuring proper documentation practices and adherence to policies and procedures.
10. Support the Counseling team by assisting with daily Resiliency Center operations, attending relevant meetings, and contributing to departmental events and activities.
11. Actively participate in the onboarding, training, and supervision of interns, ensuring a positive and productive internship experience.
12. Adhere to professional codes of ethics and maintain ethical standards in all aspects of the role.
13. Provide accurate and timely documentation of client interactions in the electronic health record (EHR) and other relevant databases.
14. Collaborate with the Clinical Director to ensure counseling team staffing, grant requirements, and organizational goals are met, in alignment with key performance indicators (KPIs).
15. Schedule and supervise student and registered interns providing counseling and mental health services, ensuring comprehensive oversight and support, including weekly supervision, quarterly evaluations, and coordination with relevant licensing boards.
16. Demonstrate flexibility in meeting evolving clients and program needs.
17. Follow established protocols in emergency situations, providing back-up services as needed.
18. Support the Holiday Tent operations, working some holidays on a rotating basis as part of the team.
19. Meet personal performance goals and actively contribute to the achievement of team and organizational objectives, as outlined in the annual plan and KPIs.
20. Attend required staff meetings and participate in ongoing professional development and training.
21. Perform additional duties assigned by leadership.

Requirements

Education and Experience:

A licensure in Social Work preferred, or a license in Mental Health Counseling, or Marriage and Family Therapy. If not licensed upon hire, the candidate must be licensed within 60 days of hire. Qualified supervisor preferred. Must be knowledgeable about homeless issues, experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population. Trauma informed professional knowledge preferred. Bilingual is a plus.

Skills Requirements:

Bilingual (Spanish) preferred. Must have a heart for ministry and a deep understanding of poverty. Requires strong counseling and teaching skills for individuals and groups, along with maturity, dependability, and sensitivity to cultural and individual differences. Must demonstrate strong interpersonal, oral, and written communication skills, and the ability to work professionally, diplomatically, and confidentially with diverse populations in crisis. Ability to work independently with minimal supervision, while also seeking and accepting direction within a multi-disciplinary team framework. Must maintain appropriate professional boundaries, be well-organized and detail-oriented, and proficient in Microsoft Office and electronic health records.

Physical Requirements:

Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.

Other:

Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Valid FL driver’s license. Demonstrate flexibility in work schedule to ensure that client/program needs are met. Must take initiative in selecting and attending appropriate workshops, conferences, seminars, etc. to upgrade and enhance professional development skills. Additionally, experience with data collection, trauma informed care, evidenced-based therapeutic practices, team leadership, timely documentation, and knowledge of DSM-5 encouraged. Must pass applicable pre-employment background screening procedures.