Job Description

Overview

Help residents get clear, timely support with their renters insurance. As a first point of contact, you’ll answer inbound calls, understand each resident’s needs, and handle policy servicing accurately—from payments and billing questions to website help and policy updates. You’ll document each interaction in our CRM and work toward resolving questions on the first call.

Some claims, coverage, and other servicing inquiries require a Property & Casualty insurance license. If you don’t already have one, you must be able to obtain it within 30 days of hire.

The Licensed Insurance Agent provides inbound customer support for RealPage Insurance products. This role serves as a primary point of contact for customers with insurance-related questions and service needs.

The hourly pay range for this position is $22.00–$24.00, with eligibility for a monthly incentive plan. This position is located in Richardson, Tx in a Hybrid Environment two days a week.

Insurance Service Agent I (Property & Casualty License Required Within 30 Days)

Responsibilities

• Respond to inbound calls from renters insurance policyholders and provide professional, helpful service.
• Process payments and policy servicing transactions accurately and promptly.
• Answer billing questions, assist with website navigation, and help with policy rewrites and updates.
• Handle claims, coverage, and other inquiries that require a Property & Casualty license.
• Review payment plan options and make decisions about alternative arrangements.
• Follow applicable insurance regulations, carrier guidelines, and company procedures.
• Use internal billing tools and online reference materials to provide accurate information.
• Record customer interactions and completed tasks in the CRM.
• Build and maintain knowledge of insurance products, procedures, and service systems.
• Manage time and call activity to support service levels and customer satisfaction.

Schedule

• Full-time remote position.
• Regular schedule includes working one Saturday approximately twice per month.
• Overtime may be approved during peak periods, particularly around the beginning and end of each month and during the month of May.
• Additional overtime opportunities may be available during seasonal business needs and company-sponsored summer overtime contests.

Qualifications

• A Property & Casualty insurance license, or the ability to obtain one within 30 days of hire.
• At least two years of call center or customer service experience.
• Strong customer service, problem-solving, and written and verbal communication skills.
• Accurate typing skills of at least 30 words per minute.
• Comfort using computers, the internet, Microsoft Outlook, Word, and Excel, and the ability to learn company systems.
• Strong organization and attention to detail, with the ability to manage several tasks and capture information accurately.
• Professional judgment and care when handling confidential information.
• The ability to learn new processes and tools in a fast-paced environment.
• Previous insurance experience is a plus.

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

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Pay Range

USD $17.31 - USD $29.42 /Hr.