Job Description

Overview

The Licensed Insurance Agent provides inbound customer support for RealPage Insurance products. This role serves as a primary point of contact for customers with insurance-related questions and service needs.

The agent assists with policy servicing, payments, billing questions, website navigation, coverage inquiries, claims-related questions, policy rewrites, and endorsements. This is a fast-paced, call-center-style environment focused on accurate, efficient, and customer-friendly service.

The hourly pay range for this position is $22.00–$24.00, with eligibility for a monthly incentive plan. This position is located in Richardson, Tx in a Hybrid Environment two days a week.

Responsibilities

• Answer inbound calls and assist customers with insurance policy questions and service requests.
• Process policyholder transactions accurately and promptly.
• Assist with payments, billing questions, policy changes, endorsements, and coverage inquiries.
• Rewrite existing policies when needed.
• Document customer interactions and completed tasks in the CRM.
• Explain insurance information clearly while following applicable regulations, company policies, and procedures.
• Evaluate payment plans and alternative payment arrangements when appropriate.
• Use internal systems, online reference materials, and call-center technology to resolve customer needs.
• Meet department service-level and quality expectations.
• Earn incentives for eligible policies enrolled, in accordance with the applicable incentive plan.
• Perform other duties as assigned.

Schedule

• Full-time remote position.
• Regular schedule includes working one Saturday approximately twice per month.
• Overtime may be approved during peak periods, particularly around the beginning and end of each month and during the month of May.
• Additional overtime opportunities may be available during seasonal business needs and company-sponsored summer overtime contests.

Qualifications

• Active Property & Casualty Insurance License required before the start date.
• Candidates whose Property & Casualty license expired within the previous month may be considered if they are eligible and willing to retest.
• Insurance, insurance sales, policy servicing, or customer success experience preferred.
• Experience supporting customers in an insurance environment is highly valued; experience with companies such as GEICO is a plus.
• At least two years of call-center or customer-service experience preferred.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and accurately.
• Strong computer skills and the ability to learn multiple systems.
• Ability to type at least 30 words per minute while accurately entering information.
• Strong problem-solving, organizational, and multitasking skills.
• Ability to work independently in a fast-paced, fully remote environment.
• Proficiency with Microsoft Office and CRM systems.
• Professional, dependable, detail-oriented, and customer-focused approach.

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

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Pay Range

USD $17.31 - USD $29.42 /Hr.