Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!
Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7years in a row!
Our Contact Center team enjoy:
Salary begins at $51,120.55 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials)
Company paid training and professional state licensure.
Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
Hybrid work schedule once training is completed
An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
The Opportunity
NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
Available Shift(s):
Day Shift
Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)
One weekday and Sundays off
Include a 5% shift differential
The start date for this opportunity is set for 10/26/2026.
Responsibilities
Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
Demonstrate effective time management to achieve performance goals/targets
Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Requirements
Excellent verbal and written communication skills
Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
Accurate keyboarding skills
Superior listening skills
Strong multi-tasking ability
Prior customer service or contact center experience
Quiet, distraction-free work area at home
High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
Bilingual skills are valued, but not required
Personal Lines Authority License is a plus
Benefits Offered:
Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Vision (Delta Vision/ VSP)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!
Starting Rate: $0
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
