Job Description

Posting number: 202610787

Department: LIBRARY

Division: PUBLIC SERVICES

Job classification: Library Technician /B21

Posting type: Open

Categories: Library

Summary

Are you passionate about public service and enjoy working as part of a collaborative, supportive team? We are seeking a full-time Library Technician who is energetic, dedicated, and committed to providing exceptional service to both staff and the diverse community we serve. Join the team at Potomac Library, where creativity, professional growth, and community engagement are valued, and where you'll have the opportunity to make a meaningful impact every day.

About This Role:

Join our team to deliver exceptional customer service to patrons of all ages while keeping daily library operations running smoothly. As a key frontline team member, you will handle daily desk operations, assist patrons with technology, support collection management, and represent the library at community events.

Key Responsibilities

• Customer Service & Frontline Operations: Provide friendly, high-quality assistance to all patrons. Serve as the acting service desk lead in the supervisor's absence to manage workflow and process daily reports.
• Technology & Support: Help patrons use computers, copiers, and software. Perform basic troubleshooting for public technology and office equipment, and deliver technology training to staff and the public.
• Collection & Department Liaison: Maintain the library collection by coordinating recalled and withdrawn materials, acting as the primary point of contact between Material Services and public service staff.
• Financial & Administrative: Accurately handle cash transactions, process daily financial report, and may serve as a certified Passport Acceptance Agent.
• Community Engagement: Represent the library and promote its services at community outreach events.

Minimum Requirements:

High school diploma or G.E.D.

Preferences:

• 1 year customer service experience
• Experience with collection maintenance: processing recalls, weeding materials, and updating catalog records.
• Experience as a team lead or person in charge
• Cash handing experience
• Experience with Microsoft Office and common office equipment.

Special Requirements: The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.

Work Schedule:

This is a 37.5 hour per week position. Scheduled hours will fall within the following times: Monday – Wednesday 9 am - 8 pm and Thursday - Saturday 9 am – 5 pm. Schedule may vary depending on the needs of the library. Weekend and evening work are required.

Starting Salary Range:

$21.14 – $26.65 / hour

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities
• Membership to the Virginia Library Association

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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