Job Description

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JOB TITLE: Library Technician
DEPARTMENT/DIVISION: Library
REPORTS TO: Library Supervisor

Responsible for performing paraprofessional support for the Library’s Community Engagement Team to include: creating social media content and marketing materials; taking photos and videos for marketing purposes; helping customers; answering informational questions; assisting with outreach events; performing a variety of administrative and clerical activities to support the Library; and supporting various special events, programs, and initiatives. Work is performed with limited supervision.
ESSENTIAL JOB FUNCTIONS:
• Provides exemplary customer service to the public, co-workers, and supervisors.
• Responds to requests for information from library customers.
• Assists customers in the use of library resources and services.
• Participates within various committees or groups as a team player.
• May perform circulation duties which include: checking in/out borrowed materials; collecting fines and fees; issuing library cards; sorting materials; and/or, performing other related activities
• Assists with a variety of public service needs, including working the service desk, handling detailed and sensitive patron interactions, assisting in community outreach and programming efforts, and working toward increasing community understanding of Library services.
• May be assigned special projects or tasks depending on need, interest and availability.
• May prepare and maintain library displays on occasion.
SUPERVISORY/BUDGET RESPONSIBILITIES:
• None.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Skilled in creating social media content.
• Ability to adapt in a constantly changing environment.
• Ability to participate within a group and be a team player.
• Ability to provide exemplary customer service.
• Ability to think quickly in a variety of situations and respond creatively.
• Knowledge of basic library principles and practices.
• Skilled in communicating effectively with a variety of individuals.
• Knowledge of applicable databases.
• Skilled in conducting reference interviews to determine the needs of the patron.
• Skilled in evaluating web sites for reliability, accuracy, and appropriateness;
• Skilled in maintaining sensitive and confidential information;
• Skilled in operating modern office equipment, related software and web applications.
• Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures
• Skilled in resolving customer inquiries and concerns.
MINIMUM QUALIFICATIONS:
• High School Diploma or G.E.D.
• One year related library experience.
PREFERENCES:
• Bi-lingual in English/Spanish.