Job Description

Posting number: 2026-00261

Department: Library

Division: People

Job classification: Library Services Rep - PT A4 (10-19 Hrs)

Posting type: Open

Categories: Library, Customer Service

The purpose of this position is to provide customer service to citizens and maintain the library’s collection in a neat and orderly manner. This is accomplished by staffing customer service desks; assisting customers on computers; providing reference and directional assistance in person, on the phone, or over the internet; facilitating the circulation of library materials; handling and receiving money; providing shelf maintenance, including shelving and weeding. Other duties include ensuring daily preparation of holds; searching shelves for lost and missing items; and interacting with other City employees and citizens.

Examples of duties

• Facilitates the circulation of library materials by checking out library materials with the use of integrated automated system; issuing new cards; providing friendly customer service such as answering questions in person and by phone and solving problems; processing inter-library loan requests; and renewing items in person and by phone.
• Provides shelf maintenance by shelving books in appropriate order; maintaining assigned shelving areas keeping them neat and in proper order; stocking book displays; performing periodic shelf reading to maintain order; and shelving books that have been used by customers.
• Checks in library materials by retrieving returned materials from book drops; checking materials in using integrated automated system; sorting materials by format and call number; and recording appropriate information for holds and overdue materials.
• Handles and receives money by taking fines; recording transactions in computer and in the cash register; making change; balancing cash register funds at the end of the day; and handling copier funds.
• Completes miscellaneous circulation tasks by ensuring daily preparation of holds; preparing daily cash report; searching shelves for lost and missing items; keeping various statistics and preparing monthly report; searching various bibliographies in library catalog; computer customers; typing memorial plates as necessary; and answering phones. Opens and closes the building as necessary.
• Coordinate with all other areas of the library system to maintain an efficient, effective, and supportive team environment in order to implement division-wide and system-wide initiatives.
• All other duties as assigned by a supervisor/manager within your department/division.
• Regular and consistent attendance and punctuality for the assigned work hours is essential.

Qualifications

• Education: High school diploma and GED
• Experience: No experience required
• Licenses Valid Driver's License required
• Certifications Required: None
• Must be available to work night and weekends.